{"id":1128226,"url":"https://alion.io/job/alphabeinsight-customer-support-assistant-19","title":"Customer Support Assistant","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":72,"open_postings":869,"ghost_share":0.557,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37000,"max":41000,"currency":"USD","period":"year","gross":null,"usd_annual":41000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T22:48:38Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T16:35:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"NextShining is a growing company focused on creating meaningful brand experiences and building strong connections between businesses and their audiences. We believe that great brands stand out through clear communication, positive customer interactions, and memorable experiences.\nWe are looking for motivated individuals who enjoy working with people, representing a brand professionally, and contributing to a collaborative and growth-oriented environment.\nNextShining is seeking a Customer Support Assistant to join our team in Houston, TX.\nIn this role, you will assist customers with questions, requests, and general support while helping ensure every interaction is handled professionally and efficiently. You will also work closely with internal team members to maintain accurate information, follow up on customer needs, and contribute to a smooth overall customer experience.\nThis position is ideal for someone who is organized, approachable, detail-oriented, and comfortable communicating with different types of customers.\nResponsibilities\nRespond to customer questions and support requests in a professional and timely manner.\nAssist customers with general information regarding company services and processes.\nIdentify customer needs and provide appropriate guidance or solutions.\nMaintain accurate records of customer interactions and requests.\nFollow up on open inquiries when necessary.\nEscalate complex matters to the appropriate team member or department.\nCoordinate with internal teams to help resolve customer concerns.\nMaintain a professional and positive approach during customer interactions.\nSupport administrative and operational tasks related to customer service.\nHelp maintain high standards of service and customer satisfaction.\n Strong verbal and written communication skills.\nProfessional and customer-focused attitude.\nExcellent organizational and time-management skills.\nAbility to manage multiple tasks and priorities.\nStrong attention to detail.\nComfortable using computers and learning new systems.\nAbility to work effectively both independently and as part of a team.\nStrong problem-solving and interpersonal skills.\nReliable, adaptable, and willing to learn.\n Competitive salary of $37,000-$41,000 per year.\nFull-time employment.\nProfessional growth opportunities.\nOpportunities to develop customer service, communication, and organizational skills.\nSupportive and collaborative work environment.\nTraining and opportunities to learn new systems and processes.\nCareer development opportunities as the company continues to grow.\nExperience working within a dynamic and evolving organization.","description_format":"text","description_chars":2626,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-22T23:08:38Z"}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:6","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":41000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-customer-support-assistant-19","json_url":"https://alion.io/job/alphabeinsight-customer-support-assistant-19.json","meta":{"generated_at":"2026-09-23T19:23:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}