{"id":1473914,"url":"https://alion.io/job/alphabeinsight-customer-support-assistant-20","title":"Customer Support Assistant","company":{"id":4430,"name":"Alphabeinsight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":861,"ghost_share":0.559,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":39000,"currency":"USD","period":"year","gross":null,"usd_annual":39000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T15:06:43Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-29T17:58:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"At IGL4US (Innovation Growth Line for Us), we are dedicated to transforming the way businesses innovate, grow, and connect with technology.\nWe specialize in creating intelligent software solutions designed to simplify recruitment, optimize business processes, and empower organizations to reach their full potential.\nOur approach blends innovation, strategy, and technology to deliver systems that drive measurable impact. Whether through job platform integrations, automation tools, or AI-driven systems, we help companies bridge the gap between ideas and execution.\nWe believe innovation should be meaningful - built for us, for collaboration, and for the future of work.\nAs a Customer Support Assistant, you will serve as an important point of contact for customers, helping answer questions, provide information, resolve general concerns, and ensure each interaction is handled professionally.\nThis role is ideal for someone who communicates clearly, enjoys helping others, stays organized, and is comfortable working in a fast-paced environment where priorities may change throughout the day.\nResponsibilities\nProvide professional and courteous assistance to customers.\n\nRespond to customer questions and general service inquiries.\n\nHelp identify customer needs and provide appropriate solutions or information.\n\nMaintain accurate records of customer interactions and requests.\n\nFollow up on open questions or unresolved matters when necessary.\n\nCoordinate with internal team members to help resolve customer concerns.\n\nMaintain a high level of professionalism in all customer communications.\n\nAssist with general administrative and support-related tasks.\n\nStay organized while managing multiple requests and priorities.\n\nContribute to a positive and customer-focused work environment.\n\n Strong verbal and written communication skills.\n\nExcellent interpersonal and customer service abilities.\n\nProfessional, dependable, and detail-oriented approach to work.\n\nAbility to stay organized and manage multiple tasks efficiently.\n\nStrong problem-solving and active listening skills.\n\nComfortable working independently and as part of a team.\n\nBasic computer and administrative skills.\n\nAbility to learn new systems, procedures, and company processes.\n\nPositive attitude and willingness to develop new skills.\n\n Competitive salary of $35,000 - $39,000 per year.\n\nOpportunities for professional growth and career development.\n\nTraining and opportunities to build valuable customer service and business skills.\n\nSupportive and collaborative work environment.\n\nOpportunity to develop communication, problem-solving, organization, and customer relationship skills.\n\nExposure to different areas of business operations as the company grows.\n\nStable full-time position with opportunities to take on additional responsibilities.","description_format":"text","description_chars":2817,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-29T17:58:50Z"}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:11","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":39000,"is_top_pay":false},"html_url":"https://alion.io/job/alphabeinsight-customer-support-assistant-20","json_url":"https://alion.io/job/alphabeinsight-customer-support-assistant-20.json","meta":{"generated_at":"2026-10-01T00:25:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":440,"day_limit":5000,"remaining_today":4560,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}