{"id":1269308,"url":"https://alion.io/job/alphabeinsight-entry-lervel-customer-service-representative","title":"Entry Lervel Customer Service Representative","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":892,"ghost_share":0.564,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T22:48:32Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-16T02:46:52Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":19},"description":"Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.\n Position Overview\nWe are seeking a highly motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer support and are eager to develop their skills in a fast-paced, customer-focused environment. As a Customer Service Representative, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction.\nKey Responsibilities\nRespond promptly and professionally to customer inquiries via phone, email, and chat.\nAssist customers with product information, order placement, and service-related questions.\nResolve customer complaints and issues effectively while maintaining a positive attitude.\nDocument customer interactions accurately and update customer records in the database.\nCollaborate with team members and other departments to ensure customer satisfaction.\n Requirements\nHigh school diploma or equivalent; college coursework is a plus.\nExcellent verbal and written communication skills.\nStrong problem-solving abilities and a customer-centric mindset.\nBasic computer skills and ability to learn new software quickly.\n Competitive salary package\nOpportunities for professional growth and career advancement\nCollaborative and innovative work environment\nSkill development through hands-on experience and mentorship\nExposure to diverse projects and industry-leading clients","description_format":"text","description_chars":1747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-25T23:27:49Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.386,"p_room":0.55,"age_days":19,"expected_fill_days":17,"reasons":["conf:0","stale_co","win:tail","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":true},"html_url":"https://alion.io/job/alphabeinsight-entry-lervel-customer-service-representative","json_url":"https://alion.io/job/alphabeinsight-entry-lervel-customer-service-representative.json","meta":{"generated_at":"2026-10-16T03:58:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":597,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabeinsight-entry-lervel-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabeinsight-entry-lervel-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabeinsight-entry-lervel-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabeinsight-entry-lervel-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabeinsight-entry-lervel-customer-service-representative"}]}