{"id":1269297,"url":"https://alion.io/job/alphabeinsight-entry-level-customer-service-assistant-4","title":"Entry Level Customer Service Assistant","company":{"id":4430,"name":"Alphabe Insight","domain":"alphabeinsight.com","url":"https://alion.io/company/alphabeinsight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":892,"ghost_share":0.564,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T23:17:18Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-15T12:40:49Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":19},"description":"Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.\n Position Overview\nWe are seeking a dedicated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional customer support and eager to start their career in the customer service industry. As an Entry Level Customer Service Assistant, you will be the first point of contact for our customers, helping to resolve inquiries, provide accurate information, and ensure a positive customer experience.\nKey Responsibilities\nRespond promptly and professionally to customer inquiries via phone, email, and live chat.\nAssist customers with product information, order placement, and returns processing.\nMaintain accurate records of customer interactions and transactions.\nIdentify and escalate unresolved issues to the appropriate internal teams.\nFollow up with customers to ensure their issues are resolved satisfactorily.\nCollaborate with team members to improve customer service processes.\nAttend training sessions to enhance product knowledge and customer service skills.\n Requirements\nExcellent verbal and written communication skills.\nStrong interpersonal skills and a customer-oriented mindset.\nAbility to handle multiple tasks and remain organized under pressure.\nBasic computer proficiency, including familiarity with email and CRM software.\nWillingness to learn and adapt to new systems and procedures.\nHigh school diploma or equivalent; college coursework preferred.\n Competitive salary package\nOpportunities for professional growth and career advancement\nCollaborative and innovative work environment\nSkill development through hands-on experience and mentorship\nExposure to diverse projects and industry-leading clients","description_format":"text","description_chars":1983,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-25T23:27:49Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.386,"p_room":0.55,"age_days":19,"expected_fill_days":17,"reasons":["conf:0","stale_co","win:tail","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/alphabeinsight-entry-level-customer-service-assistant-4","json_url":"https://alion.io/job/alphabeinsight-entry-level-customer-service-assistant-4.json","meta":{"generated_at":"2026-10-15T15:53:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430},"rest":"https://alion.io/mcp/rest/get_company?id=4430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falphabeinsight-entry-level-customer-service-assistant-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falphabeinsight-entry-level-customer-service-assistant-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falphabeinsight-entry-level-customer-service-assistant-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alphabeinsight-entry-level-customer-service-assistant-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falphabeinsight-entry-level-customer-service-assistant-4"}]}