{"id":3082108,"url":"https://alion.io/job/alphabold-it-support-engineer","title":"IT SUPPORT ENGINEER","company":{"id":2200137,"name":"AlphaBOLD","domain":"alphabold.com","url":"https://alion.io/company/alphabold","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T06:46:46Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T11:09:35Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Role Overview\nThe IT Support Engineer is responsible for reliable day-to-day technology operations, providing hands-on user support and maintaining Microsoft 365, Microsoft Azure, AWS, business applications, endpoints, and internal IT infrastructure. The role resolves incidents, supports secure access, and improves the availability and efficiency of workplace technology.\nKey Responsibilities\nMicrosoft 365 & Identity Management\nAdminister and troubleshoot Exchange Online, Outlook, Teams, SharePoint Online, OneDrive and other Microsoft 365 services.\nManage users, groups, licenses, mailboxes, shared mailboxes, distribution lists and access permissions.\nSupport Microsoft Entra ID (Azure AD), SSO, MFA, Conditional Access and joiner/mover/leaver processes.\nSupport Microsoft Intune device enrollment, application deployment, compliance policies and endpoint configuration.\nInvestigate mail flow, authentication, collaboration and Microsoft Defender security alerts; escalate incidents as appropriate.\nAzure & AWS Cloud Support\nSupport day-to-day Azure resources, including virtual machines, storage, networking, monitoring, backups and subscription access.\nAssist with AWS services such as EC2, S3, IAM, VPC, CloudWatch and backup configurations within approved access levels.\nMonitor cloud service health, investigate connectivity or performance issues, and escalate complex platform incidents.\nApply role-based access, security baselines, tagging, documentation and basic cost-awareness practices across cloud environments.\nInternal Infrastructure & Endpoint Support\nInstall, configure, maintain and troubleshoot Windows laptops/desktops, peripherals, printers, meeting-room equipment and mobile devices.\nSupport office LAN/Wi-Fi, VPN, firewalls, DNS, DHCP, connectivity, network shares and remote-access issues in coordination with relevant teams/vendors.\nAssist with servers, virtualization, storage, backups, patching, endpoint protection and routine infrastructure health checks.\nMaintain IT asset inventory, device lifecycle records, configuration documentation and hardware/software provisioning.\nBusiness Applications & User Support\nProvide L1/L2 technical support to employees through a ticketing system, remote sessions and assistance.\nTroubleshoot business and SaaS applications (including CRM, ERP, HR or collaboration tools), integrations, permissions and login issues.\nSupport application installation, updates, basic configuration, user onboarding and vendor escalations.\nGuide users on secure and effective use of applications, collaboration tools and workplace technology.\nIT Operations, Security & Continuous Improvement\nPrioritize and resolve service requests and incidents against agreed response and resolution targets; communicate status clearly.\nPerform initial incident triage, root-cause analysis and problem tracking; document fixes and build knowledge-base articles.\nFollow access-control, backup, data-protection and incident-response procedures, including timely security escalation.\nParticipate in migrations, rollouts, system changes, disaster-recovery checks and other internal IT projects.\nCoordinate with service providers and cross-functional teams to reduce repeated incidents and improve service quality.\nRequired Skills & Experience\nHands-on IT help desk / desktop support experience, with practical troubleshooting of Windows, Microsoft 365 and cloud services.\nWorking knowledge of Microsoft Entra ID, Intune, networking fundamentals (TCP/IP, DNS, DHCP, VPN) and endpoint security.\nFamiliarity with Azure and AWS administration, access management, monitoring and cloud troubleshooting.\nExperience supporting business applications, ticketing workflows, technical documentation and end-user communication.\nStrong analytical, organizational and customer-service skills; 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https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}