{"id":3003963,"url":"https://alion.io/job/alphasights-it-technician","title":"IT Technician","company":{"id":668770,"name":"AlphaSights","domain":"alphasights.com","url":"https://alion.io/company/alphasights","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":23,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":226,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Least Privilege","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T08:05:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T13:25:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"The Role:\nWe are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology.\nFrom day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts.\nYou’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly.\nThis is a full-time, office-based role requiring on-site presence to support colleagues directly.\nWhat you’ll do:\n Serve as the first point of contact via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.\n Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.\n Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.\n Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.\n Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.\nDevice deployment & management: enroll and support Macs via Jamf (with Apple Business Manager/Automated Device Enrollment) and Windows devices via Microsoft Intune; follow build standards and compliance checks.\nAsset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits.\nMeeting room & AV readiness: perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required.\n Office operations: support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (e.g., patching/labeling under guidance).\nKnowledge & quality: create/update simple “how-to” articles and quick-resolution guides to drive first-contact resolution and consistent support.\nWho you are:\nThis is an entry-level position suitable for someone starting an IT career.\n Bachelor's degree in STEM or related field.\nPeople-oriented and emotionally intelligent communicator (in English); able to explain technical topics simply and de-escalate calmly.\nPositive, team-oriented, and composed under pressure with a natural willingness to go the extra mile.\nStrong problem-solver comfortable with ambiguity who takes ownership through to resolution.\nGrowth mindset with eagerness to learn and develop new technical skills in a fast-paced environment.\nDemonstrable passion for technology, especially Apple (macOS/iOS), with a willingness to learn Windows.\nBasic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration.\nNice to have: CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.\nWhat you’ll gain:\nMeaningful responsibility from day one: own well-defined problems and see them through to resolution with support from experienced engineers.\nStructured development: hands-on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service-management practices.\n Certification support: encouragement and resources to pursue industry-recognised certifications (e.g., CompTIA, Apple, Microsoft).\nClear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise in areas like cybersecurity or network administration.\nHigh-performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement.\nWork model: Onsite; 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