{"id":1980359,"url":"https://alion.io/job/alpine-bank-customer-service-representative-basaltwillits","title":"Customer Service Representative - Basalt/Willits","company":{"id":1857689,"name":"Alpine Bank","domain":"alpinebank.com","url":"https://alion.io/company/alpinebank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basalt, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T21:51:15Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-23T07:34:24Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Detailed Description\n“What’s it about?...”\nRemember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off?\nThat is what this job is all about: Caring About Others. And if it’s one thing you know better than anyone else, it’s your ability to “care”. Want proof of your expertise? Just ask your best friend.\nBelow, we’ll get into some nuts and bolts of what we’re looking for. Don’t let the wealth of details overwhelm you. We believe in you. You can do it.\nGeneral Purpose\nThe Customer Service Representative (CSR) is an entry-level position that is focused on meeting the needs of Alpine Bank customers by providing exceptional customer service. This position receives and pays out money, as well as accurately keeps records of cash and negotiable instruments involved in Alpine Bank's various transactions.\nEssential Duties/Responsibilities\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPractices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE/Customer Surveys standards).\nUses numerous software applications to accomplish daily tasks with minimal errors.\nBuys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.\nMaintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.\nProcesses transactions, such as, but not limited to, deposits, cash checks, placing stops/holds, wires, vault transactions, cash advances, and check ordering.\nAssists with Synapsys events as needed.\nPerforms safe deposit box entry and exit functions for customers.\nFollows all bank policies and procedures.\nAnswers basic customer inquiries and cross-sells when appropriate.\nWorks effectively in a team-oriented environment.\nComposes and submits proper business correspondence, including, but not limited to, letters and electronic mail, to internal and external customers.\nRegular and reliable on-site attendance is required as an essential function of this position.\nPerforms other duties as assigned.\nEmployees are held accountable for all duties of this job.\nJob Qualifications\nKnowledge, Skills, and Ability:\nCustomer Service oriented individual.\nBasic skills in conflict resolution, complemented by clear and effective verbal and written communication skills.\nUtilizes basic communication skills to mediate conflict resolution.\nAbility to manage multiple tasks simultaneously in a fast-paced environment.\nBasic mathematical and cash handling skills.\nSufficient in Microsoft Office programs and Adobe Acrobat. \nUnderstanding of banking compliance regulations.\nFamiliar with basic fraud detection and location security. \nBasic understanding of the features and benefits of Alpine Bank consumer and business products and services.\nUnderstands the importance of maintaining confidential information. \nEducation or Formal Training:\nNo specific education or formal training is required.\nPossession of, or ability to obtain, a valid State of Colorado Driver’s License is required.\nThe successful candidate will need to obtain the following training based on availability:\nAlpine Bank Development Academy - Level I\nExperience:\nAn entry-level position requiring little or no banking experience.\nPrevious cash handling and/or customer service experience preferred.\nWorking Conditions\nWorking Environment: \nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, and multifunction printers. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours will be included. Occasional travel may be required.\nPhysical Activities: \nThese are representative of those which must be met to successfully perform the essential functions of this job.\nPhysical demands of standing for long periods of time, good eyesight and hand/finger dexterity, and ability to remain calm and professional with upset customers. May spend significant time doing computer work, with repetitive motion likely. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 75 pounds.\nNote: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.\nStarting Rate of Pay is from $20.50 to $25.50 per hour, depending on experience.\nFor an overview of our employee benefits please visit: Alpine Bank Careers Page\nPosition anticipated to close October 30, 2026, or until filled.","description_format":"text","description_chars":4875,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T23:17:27Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.724,"p_room":0.75,"age_days":16,"expected_fill_days":17,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/alpine-bank-customer-service-representative-basaltwillits","json_url":"https://alion.io/job/alpine-bank-customer-service-representative-basaltwillits.json","meta":{"generated_at":"2026-10-23T08:29:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1857689},"rest":"https://alion.io/mcp/rest/get_company?id=1857689"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falpine-bank-customer-service-representative-basaltwillits"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falpine-bank-customer-service-representative-basaltwillits"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falpine-bank-customer-service-representative-basaltwillits"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alpine-bank-customer-service-representative-basaltwillits\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falpine-bank-customer-service-representative-basaltwillits"}]}