{"id":3292685,"url":"https://alion.io/job/alpine-intel-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":2116508,"name":"Alpine Intel","domain":"alpineintel.com","url":"https://alion.io/company/alpineintel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:37:46Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T23:33:23Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally?\nWelcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking afull-time Electrical Field Coordinator to join our growing team in Charlotte, NC.\nAs a Field Coordinator at TechLoss Consulting & Restoration, you will be performing a mix of billable and administrative responsibilities related to the investigation of insurance losses involving technical equipment.\nWhat DoesAlpine Intel Offer You?\nCompetitive Compensation Package \nCareer Growth\nA Diverse & Positive Work Environment \nProfessional Development \nEmployee Referral Bonus \nMedical, Vision, and Dental Insurance Coverage\n401K with Match\nHSA (Employer contributions)\nCompany Paid Life Insurance\nCompany Paid Short-Term and Long-Term Disability\nPaid Time Off and Holidays\n Duties and Responsibilities:\nAssist with investigations involving commercial and industrial systems, such projects will involve:General information gathering, verifying lightning vs. power surge, researching products and pricing, cash value research, and communicating technical business information verbally and in writing.\nConduct a repair or replace research and analysis.\nMay conduct in-house inspections based on training and expertise.\nConduct weather and utility research.\n\nClaims documentation and file management.Supporting engineers by monitoring project deadlines and ensuring milestones are being met.\nKeep track of file communications to ensure clients are being updated regularly.\n\nAssist in vendor/client management including but not limited to vendor research and retention for a project, verifying invoices/costs to budget.\nAssist with purchase order (PO) creation for project expenses.\nClaims you will assist on may be related to all types of electronic equipment, including computer networks, medical technology, industrial machinery, telecommunications infrastructure, and manufacturing equipment.\nMay be asked to complete other work or projects for the company as determined by management.\n Qualifications:\n1-3 years of experience in a customer-facing role.\nHigh school diploma required, bachelor’s degree preferred.\nMust have a high degree of technical aptitude.\nExcellent written & verbal communication skills.\nMust exhibit critical thinking and customer service mentality.\nA self-starter with strong organizational skills and attention to detail will be successful in this position.\nAdvanced computer and research skills to include Microsoft Office suite.\nAccountable for following through on commitments and completing such commitments with professionalism, quality, and integrity.\nExperience working independently and in a collaborative team environment.\nOccasional travel (dependent on training and project volume).\nPhysical Requirements:\nOccasionally required to stand on one’s feet for prolonged periods of time.\nOccasionally required to lift and/or move objects weighing 25 - 50 lbs. \nOccasionally required to balance, stoop, kneel, crouch, or crawl.\nFrequently required to reach with hands and arms.\nFrequently required to use hands to finger, handle, or feel. \nOccasionally required to drive a vehicle for extended periods of time.\nPerforms work in an office environment with noise levels consistent with an office, and on client sites which may be an industrial/manufacturing environment. \nTo learn more about us visit https://alpineintel.com/\nAlpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. 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