{"id":2148483,"url":"https://alion.io/job/alpine-it-technical-support-team-leader","title":"IT Technical Support Team Leader","company":{"id":2084514,"name":"alpine","domain":"alpine-cars.co.uk","url":"https://alion.io/company/alpine-cars","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":51},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-12T11:45:29Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Company\nALPINE RACING LIMITEDJob Description\nIT Technical Support Team Leader\nWe have a fantastic opportunity for an exceptionally talented IT Technical Support Team Leader to join our Information Technology group at Enstone. This is an exciting opportunity for a technically capable and highly motivated IT professional. Combining technical expertise with people leadership, you will play a key role in delivering exceptional IT support service.\nOur team is dedicated to pushing the boundaries of technology and optimising performance to achieve our goals. We are built on collaboration and mutual support, fostering a vibrant, inclusive culture where your ideas and contributions are valued.\nThe Role\nThis role is responsible for leading the 2nd Line IT Service Desk team, driving performance, supporting individual development, and fostering a culture of continuous improvement. You will oversee day-to-day service delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers the implementation, management, maintenance, improvement and ownership for most of our systems including onsite servers, clients, and cloud resources.\nThe key objectives for this role are:\nTo set and maintain high standards for incident and request management, ensuring routine reviews with the team and adherence to process. \nDrive operational efficiency through process optimisation, automation, and the implementation of robust documentation and knowledge management practices.\nCollaborate with the wider IT Operations team to support infrastructure initiatives, project delivery, and effective escalation management.\nMonitor, maintain, and enhance the performance, availability, and security of Microsoft platforms and associated IT systems.\nProvide advanced technical support for complex incidents, proactively identifying and resolving potential issues before they impact the business.\nManage relationships with third-party suppliers and contribute to ITIL-based Change and Release Management processes.\nStay informed on emerging technologies and industry best practices, sharing knowledge and training colleagues to support continual improvement.\nThe Person\nThe role includes ownership of certain systems and platforms and therefore requires technical knowledge and experience of implementing and troubleshooting.\nAdditional required skills and attributes:\nStrong working knowledge of Active Directory Domain Services (ADUC/DNS/DHCP/CA/GPO), Windows Client management, PowerShell, Linux, Networking and Wireless Technologies. \nHighly proficient in Microsoft Intune, Microsoft 365 & Office 365 Services and Administration, Microsoft Azure Knowledge, Microsoft Exchange and Microsoft Endpoint Manager (Configuration Manager/SCCM). \nVirtualisation using VMware vSphere. \nDesire to deliver exceptional customer service\nExcellent communicator with an ability to work under pressure. \nStrong team ethic and can-do attitude. \nWhat We Offer You In Return\nWorking for Alpine F1 Team, you will work with top professionals, directly impacting race car performance, and enjoy our state-of-the-art facilities. We offer competitive remuneration packages, private medical healthcare, access to a free on-site gym, a subsidised restaurant and many more additional benefits. \nAt Alpine F1 Team, we celebrate diversity and strive to create an inclusive environment where everyone can be their true selves. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to leading by example in promoting diversity, inclusion, and belonging in our society.\nJob Family\nInformation Technologies & SystemsRenault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. \nWe find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.\nIn order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.\nBy submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Alpine Racing Ltd Privacy Policy.","description_format":"text","description_chars":4826,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Motorsports"],"lifecycle":[{"event":"open","at":"2026-10-09T04:58:10Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.802,"p_room":0.9,"age_days":17,"expected_fill_days":32,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/alpine-it-technical-support-team-leader","json_url":"https://alion.io/job/alpine-it-technical-support-team-leader.json","meta":{"generated_at":"2026-10-12T12:19:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2084514},"rest":"https://alion.io/mcp/rest/get_company?id=2084514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falpine-it-technical-support-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falpine-it-technical-support-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falpine-it-technical-support-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alpine-it-technical-support-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falpine-it-technical-support-team-leader"}]}