{"id":822748,"url":"https://alion.io/job/als-client-services-officer-rotational-lead","title":"Client Services Officer - Rotational Lead","company":{"id":449653,"name":"ALS","domain":"alsglobal.com","url":"https://alion.io/company/als-4","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":27,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stafford, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-09-25T02:04:41Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"At ALS, we encourage you to dream big.\nWhen you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.\nALS is seeking aClient Services Officer - Rotational Lead to join the Client Services team as part of our Environmental divisionin Stafford, Brisbane.\nThe ALS Client Services team work closely with our clients, providing quality service in the form of technical and analytical advice as well as facilitating project delivery through effective communication and project management.\nThe day to day \nResponsibilities include but are not limited to:\nGreet and support clients’ needs leveraging phone, email and face to face service and communication skills\n\nPromptly answer phone calls and emails professionally to support client enquiries\n\nLiaising with the bottle dispatch team to complete tasking of client container order requests\n\nPreparation of quotations through the LIMS and assisting with tender and expressions of interest preparation\n\nCoordinating the receipt and dispatch of client samples to ALS Environmental laboratories, including liaising with laboratory staff when urgent samples are received\n\nWorking with internal stakeholders to complete investigations through the ALS Quality Management System\n\nOccasionally assisting with sorting, packing, labelling, and distributing samples by courier or for pick up\n\nLiaise with clients (internal and external) regarding sample submissions and related queries\n\nJoin and nurture a team culture to best support each other and our clients’ priorities.\n\nThe essentials \nThe successful candidate will possess the following skills and abilities:\nA positive, responsive customer focus and quality service attitude with a professional attitude\n\nA strong passion and interest in learning\n\nStrong, consistent attention to detail and a commitment to delivering high quality work without compromise\n\nExcellent computer skills including MS Office suite\n\nAn ability to multitask, to process multiple concurrent requests efficiently and accurately\n\nAn ability and interest in working autonomously, whilst leveraging and investing in team connection and priorities\n\nAn understanding or interest in learning and delivering laboratory safety protocols in the handling of chemical hazards\n\nExcellent communication, organisational and time management skills\n\nSolutions driven & hard working\n\nAbility to absorb and retain high levels of information\n\nHigh level of flexibility regarding hours/availability\n\nWorking at ALS\nThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.\nOur values are important to us, and shape how we work, how we treat each other and how we recognise excellence.\nAt ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.\nWe want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.\nEveryone Matters\nALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.\nALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.\nEligibility\nTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.\nHow to apply\nPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.","description_format":"text","description_chars":3813,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Financial Services","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-09-12T13:23:37Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.551,"p_room":0.75,"age_days":27,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/als-client-services-officer-rotational-lead","json_url":"https://alion.io/job/als-client-services-officer-rotational-lead.json","meta":{"generated_at":"2026-09-25T02:58:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3232,"day_limit":5000,"remaining_today":1768,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}