{"id":4317487,"url":"https://alion.io/job/als-coordinateur-adv-relation-client-hfd","title":"Coordinateur ADV & Relation Client H/F/D","company":{"id":449653,"name":"ALS","domain":"alsglobal.com","url":"https://alion.io/company/als-4","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":99,"ghost_share":0,"stale_share":0.808,"repost_share":0.02,"time_to_fill_p50_days":29,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-15T10:26:42Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"At ALS, we encourage you to dream big.\nWhen you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.\nEn intégrant ALS, vous rejoignez un leader mondial du contrôle et des tests, présent dans plus de 70 pays et fort de plus de 22 000 collaborateurs engagés à faire avancer la science au service de la société.\nChez ALS nous mettons notre expertise au service de la qualité, de la sécurité et de la protection de l’environnement grâce à un portefeuille complet d’analyses dans les domaines de l’environnement, des produits, de l’alimentation et de la cosmétique.\nEngagée dans une démarche RSE et en pleine transition écologique, notre entreprise agit chaque jour pour améliorer la qualité de vie et construire un avenir plus durable.\nNos trois sites français - Lyon, Paris et Lille - rassemblent des équipes passionnées qui œuvrent chaque jour dans des laboratoires modernes et spécialisés, de l’analyse des sols et de l’eau à la microbiologie alimentaire et cosmétique.\nVous aimez le contact client, la gestion de plusieurs dossiers et le travail en équipe ? Rejoignez-nous !\nVéritable interface entre nos clients et nos équipes internes, vous assurez le suivi des dossiers de la commande jusqu'à la facturation, tout en garantissant une expérience client de qualité.\nVos missions :\nRelation client\nAccompagner et conseiller les clients au quotidien\nRépondre à leurs questions et suivre l'avancement de leurs dossiers\nGérer les réclamations et les informer en cas de retard ou d'anomalie\nRédiger et envoyer les rapports d'essais\nGestion administrative des dossiers\nEnregistrer les commandes, échantillons et demandes complémentaires\nValider les offres et les mettre à disposition des clients\nCréer les accès aux outils internes\nAssurer le suivi des projets jusqu'à leur clôture\nCoordination interne\nFaire le lien avec les laboratoires, les équipes commerciales et la comptabilité\nSuivre les délais et relancer les sous-traitants si nécessaire\nTransmettre les informations nécessaires à la facturation\nVie de l'entreprise\nParticiper à certaines actions de communication (salons, rendez-vous clients...)\nContribuer à la démarche qualité et aux enquêtes de satisfaction\nRespecter les engagements de confidentialité et d'intégrité\nVotre profil\nNiveau Bac à Bac+2, idéalement dans un environnement scientifique\nPremière expérience réussie dans la relation client, l'administration des ventes ou l'assistanat administratif\nÀ l'aise au téléphone, par mail et dans le suivi de dossiers\nBonne maîtrise des outils bureautiques\nNiveau d'anglais permettant des échanges simples à l'écrit et à l'oral\nVos atouts\nOrganisé(e), rigoureux(se) et réactif(ve), vous aimez travailler en équipe et trouver des solutions pour satisfaire vos interlocuteurs. Votre sens du service et votre aisance relationnelle feront la différence. Face aux imprévus, vous faites preuve de sang-froid et abordez chaque situation avec professionnalisme, courtoisie et un état d’esprit positif.\nVos avantages dans les équipes d'ALS en France :\n· 6 semaines de congés et 7 RTT (pour une année civile complétement travaillée)\n· Prise en charge 50 % des transports en commun\n· Mutuelle avantageuse (65 % prise en charge employeur) & prévoyance (100 %)\n· Tickets restaurant Swile (9 €/jour)\n· Prime de vacances\n· Prime de participation\n· Avantages CSE : réductions, chèques cadeaux, chèques vacances…\n· Avantages sport et bien être : profitez d'un accès privilégié à un large réseau d'activités sportives et de bien-être (salles de sport, yoga, natation, fitness, relaxation, etc.) pour prendre soin de votre santé au quotidien.\nConditions contractuelles :\n- CDI\n- Rémunération à partir de 29K€ brut annuel et selon profil\n- Cadre horaire (37h hebdomadaire)\n- Prise de poste : dès que possible\nWorking at ALS\nThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.\nOur values are important to us, and shape how we work, how we treat each other and how we recognise excellence.\nAt ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.\nWe want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.\nEveryone Matters\nALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.\nALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.\nEligibility\nTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.\nHow to apply\nPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.","description_format":"text","description_chars":5120,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Environmental Science","Food Safety","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-14T16:49:27Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.508,"p_room":0.55,"age_days":32,"expected_fill_days":29,"reasons":["conf:9","stale_co","win:tail","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/als-coordinateur-adv-relation-client-hfd","json_url":"https://alion.io/job/als-coordinateur-adv-relation-client-hfd.json","meta":{"generated_at":"2026-11-15T13:17:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3896,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449653},"rest":"https://alion.io/mcp/rest/get_company?id=449653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fals-coordinateur-adv-relation-client-hfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fals-coordinateur-adv-relation-client-hfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fals-coordinateur-adv-relation-client-hfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/als-coordinateur-adv-relation-client-hfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fals-coordinateur-adv-relation-client-hfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4317487}},{"tool":"search_jobs","arguments":{"company":"alsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4317487},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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