{"id":822766,"url":"https://alion.io/job/als-customer-services-coordinator","title":"Customer Services Coordinator","company":{"id":449653,"name":"ALS","domain":"alsglobal.com","url":"https://alion.io/company/als-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":31,"ghost_share":0,"stale_share":0.968,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-09-30T19:58:13Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"At ALS, we encourage you to dream big.\nWhen you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.\nThe Customer Services Coordinator acts as a liaison between the customer base and the laboratory, processes requests, tackles general queries, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.\nThe day to day:\nResponds to customer enquiries and provides a speedy and thorough resolution to customer issues and problems\n\nDay to day management of customers’ accounts ensuring that a proactive & interactive relationship is developed\n\nRedirects more complex queries to the relevant team members\n\nProactive monitoring of sample progress through the laboratory to ensure that the customers’ requirements are met and any issues are identified\n\nResponds to all enquiries and delivers appropriate information or refers to appropriate function or people\n\nParticipates in successful implementation or improvement initiatives\n\nDevelops key relationships and dependencies with other business functions\n\nCo-ordinates the handling of difficult and/or unusual situations\n\nAd hoc duties as required to ensure that the business directives are met\n\nContributes to development of customer support strategies and plans\n\nContributes to the establishment of best practices for customer support\n\nFlexible approach to work supporting and backfilling other team members when appropriate\n\nDemonstrate positive behaviours in line with company values, engaging with colleagues and promoting an ethos of integration & high performance\n\nQuality focus maintaining quality systems and compliance to regulations\n\nAbout you\nMust hold a qualification in Science or have experience working in a laboratory\n\nCustomer service experience within a commercial organisation, ideally within a similar environment\n\nExcellent planning, organisational and time management skills\n\nEffective communication skills both written & verbally\n\nProfessional and flexible approach to work with a firm focus on the customer\n\nExperience with working with various IT systems including MS Office\n\nAbility to meet deadlines and work under pressure\n\nWorking at ALS\nThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.\nOur values are important to us, and shape how we work, how we treat each other and how we recognise excellence.\nAt ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.\nWe want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.\nEveryone Matters\nALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.\nALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.\nEligibility\nTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.\nHow to apply\nPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.","description_format":"text","description_chars":3495,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-09-12T13:23:37Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.392,"p_room":0.55,"age_days":36,"expected_fill_days":28,"reasons":["conf:9","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/als-customer-services-coordinator","json_url":"https://alion.io/job/als-customer-services-coordinator.json","meta":{"generated_at":"2026-10-01T18:12:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":437,"day_limit":5000,"remaining_today":4563,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}