{"id":3314955,"url":"https://alion.io/job/als-customer-services-officer-coordinator-environmental","title":"Customer Services Officer/ Coordinator - Environmental","company":{"id":449653,"name":"ALS","domain":"alsglobal.com","url":"https://alion.io/company/als-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":80,"ghost_share":0,"stale_share":0.763,"repost_share":0.013,"time_to_fill_p50_days":30,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":51000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T05:46:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At ALS, we encourage you to dream big.\nWhen you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.\nAbout the Position\nThe position will be responsible for:\nCoordinate project with clients and monitor schedules;\nPrepare quotation or tender document;\nHandle customer enquiries independently;\nArrange drivers daily working schedule;\nCommunicate with internal departments and provide client support in a timely and professional manner;\nPrepare and review of monthly service reports for major clients and project;\nPrepare and distribute of promotional materials.\nAbout You\nTo be successful in this role you will have:\nRequired Knowledge, Skills & Abilities:\nGood knowledge in chemical and biological testing services in environmental samples;\nWorking experience in laboratory testing industry is an advantage;\nProficient English/Chinese verbal and written communication skills;\nGood computer skill with knowledge of Excel, Word, Power point;\nResponsible, matured, independent, well organized and good communication skills;\nAble to work well in team and has problem solving capabilities.\nRequired Qualifications:\nDiploma in Chemistry, Biology, Environmental Science or other Science related subjects;\nWorking experience in laboratory operation or related area is an advantage. \nNew graduate will also be considered.\nExperience candidate with relevant working experience may considered as Customer Services Coordinator.\nBenefits:\n12 days annual leave and 12 days full paid sick leave per annum\nHigh overtime pay rate\nGuarantee Year-end double pay\nMedical insurance benefit\nAnniversary leave, marriage leave, bereavement leave\nLong-term career development opportunities\nOn-job training\nFriendly working environment\nWorking at ALS\nThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.\nOur values are important to us, and shape how we work, how we treat each other and how we recognise excellence.\nAt ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.\nWe want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.\nEveryone Matters\nALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.\nALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.\nEligibility\nTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.\nHow to apply\nPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.","description_format":"text","description_chars":3081,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Environmental Science","Food Safety","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-27T04:53:05Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.631,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/als-customer-services-officer-coordinator-environmental","json_url":"https://alion.io/job/als-customer-services-officer-coordinator-environmental.json","meta":{"generated_at":"2026-10-31T09:37:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14587,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449653},"rest":"https://alion.io/mcp/rest/get_company?id=449653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fals-customer-services-officer-coordinator-environmental"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fals-customer-services-officer-coordinator-environmental"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fals-customer-services-officer-coordinator-environmental"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/als-customer-services-officer-coordinator-environmental\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fals-customer-services-officer-coordinator-environmental"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3314955}},{"tool":"search_jobs","arguments":{"company":"alsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3314955},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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