{"id":3156854,"url":"https://alion.io/job/als-it-specialist-mwd-helpdesk","title":"IT Specialist (m/w/d) Helpdesk","company":{"id":449653,"name":"ALS","domain":"alsglobal.com","url":"https://alion.io/company/als-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":68,"ghost_share":0,"stale_share":0.735,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":62},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-23T14:49:40Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T19:05:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At ALS, we encourage you to dream big.\nWhen you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.\nFür unser IT-Operations Team an unserem Standort in Altenberge ( bei Münster) suchen wir Dich zum nächstmöglichen Zeitpunkt als IT Specialist (m/w/d) Helpdesk.\nDas bewegst Du bei uns\nBearbeitung allgemeiner IT-Anfragen sowie Aufnahme und Dokumentation von Supportfällen in den vorgesehenen Systemen\nEigenständige Erstbearbeitung, Fehleranalyse und Störungsbehebung im Rahmen der jeweiligen Zuständigkeit\nUnterstützung der Mitarbeitenden bei Fragen zu Hard- und Software, Arbeitsplatzsystemen, Standardanwendungen, Druckern sowie Netzwerk- und Verbindungsproblemen\nQualifizierte Eskalation komplexer oder nicht unmittelbar lösbarer Supportfälle an nachgelagerte Supporteinheiten oder spezialisierte Fachbereiche\nInstallation, Konfiguration und Betreuung von IT-Arbeitsplätzen einschließlich standardisierter Betriebssysteme, Anwendungssoftware und Peripheriegeräte\nSicherstellung der Betriebsbereitschaft der betreuten Systeme im Tagesbetrieb\nPflege von Änderungen, Bestandsdaten und technischen Informationen in vorhandenen Dokumentations- und Verwaltungssystemen\nDas bringst Du mit\nAbgeschlossene Ausbildung im IT-Bereich (z. B. Fachinformatiker (m/w/d) für Systemintegration oder Anwendungsentwicklung) oder vergleichbare Erfahrungen im IT Support\nMindestens 1 Jahr Berufserfahrung im Support von Windows-Umgebungen sowie Kenntnisse in Windows Server (2008-2025) und Virtualisierungstechnologien (Hyper-V, VMware)\nErfahrung mit Office 365 (Teams, Exchange Admin, SharePoint), Active Directory und Gruppenrichtlinienverwaltung\nGrundlegende TCP/IP-Netzwerkkenntnisse, Erfahrung mit Backup-Technologien sowie Vertrautheit mit Helpdesk-Ticketsystemen und ITIL-Grundkenntnisse\nKenntnisse im Bereich Druckerapplikation (z.B. RICOH Streamline) von Vorteil\nAusgeprägte Fähigkeiten in der Fehleranalyse und Problemlösung sowie die Fähigkeit, Aufgaben zu priorisieren und Fristen einzuhalten\nServiceorientierte, strukturierte und nachvollziehbare Arbeitsweise bezüglich der Bearbeitung von Supportanliegen\nGutes Verständnis für die Bedürfnisse der Anwender sowie starke Kommunikationsfähigkeiten und Teamfähigkeit\nsehr gute Deutschkenntnisse (mind. C1) sowie gute Englischkenntnisse, die eine sichere Kommunikation im Arbeitsalltag und beruflichen Umfeld ermöglichen\nFührerschein Klasse B sowie Bereitschaft für regelmäßige Dienstreisen zu den anderen Standorten (deutschlandweit)\nUnsere Benefits für Dich\nRahmenbedingungen: 30 Urlaubstage, Gleitzeit, Möglichkeit des mobilen Arbeitens\nAnkommen & Durchstarten: strukturierte Einarbeitung, individuelle Entwicklungsmöglichkeiten\n Gesundheit & Sport: Firmenfitness (Hansefit + EGYM-Wellpass), betriebl. Gesundheitsmanagement\nAbsicherung & Schutz: betriebl. Altersvorsorge, vermögenswirksame Leistungen \nexklusive Angebote: Jobrad, Rabattportale \nWorking at ALS\nThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.\nOur values are important to us, and shape how we work, how we treat each other and how we recognise excellence.\nAt ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.\nWe want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.\nEveryone Matters\nALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.\nALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.\nEligibility\nTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.\nHow to apply\nPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.","description_format":"text","description_chars":4259,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Environmental Science","Food Safety","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-23T14:49:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/als-it-specialist-mwd-helpdesk","json_url":"https://alion.io/job/als-it-specialist-mwd-helpdesk.json","meta":{"generated_at":"2026-10-25T05:21:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449653},"rest":"https://alion.io/mcp/rest/get_company?id=449653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fals-it-specialist-mwd-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fals-it-specialist-mwd-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fals-it-specialist-mwd-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/als-it-specialist-mwd-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fals-it-specialist-mwd-helpdesk"}]}