{"id":2084873,"url":"https://alion.io/job/als-it-support-engineer-2","title":"IT Support Engineer","company":{"id":449653,"name":"ALS","domain":"alsglobal.com","url":"https://alion.io/company/als-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":52,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":552},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-08T11:43:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T18:17:38Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At ALS, we encourage you to dream big.\nWhen you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.\nThe role\nWe are seeking a passionate and driven IT Support Engineer to join our growing IT team in Malaga.\nIn this full-time role, you will play a key part in maintaining and supporting our IT infrastructure, helping to ensure seamless operations and minimal downtime. You’ll provide expert technical support, resolve IT issues and deliver outstanding customer service.\nYour responsibilities will include:\nActing as the primary point of contact for IT support, logging and managing tickets through the helpdesk\nTroubleshooting technical issues and escalating them when required to ensure timely resolution\nMonitoring system outages and following incident management and communication protocols\nPrioritising and managing incidents to minimise backlogs and business disruption\nDeploying, maintaining and supporting end-user devices, including laptops, mobile phones and printers\nAdministering Active Directory, user accounts and access permissions\nSupporting on-site infrastructure, including servers, networks, audiovisual equipment and conferencing tools\nManaging IT assets, software licences and lifecycle processes\nMaintaining backups, updates and system performance across IT environments\nContributing to IT projects, system improvements and process enhancements\nThe essentials\nA minimum of three years’ hands on experience as an IT Support Technician, IT Support Engineer or in a similar IT support role\nExperience providing IT support within a multi-site commercial environment\nStrong troubleshooting and problem-solving skills\nHands-on experience with Microsoft Windows Server and desktop environments\nKnowledge of Active Directory, Group Policy and Microsoft 365\nExperience with Microsoft Intune, Windows Autopilot and device deployment\nExposure to virtualisation technologies, such as VMware or Hyper-V, and backup tools such as Veeam\nA sound understanding of networking fundamentals and infrastructure support\nExperience managing vendors and external service providers\nStrong communication skills and a customer-focused approach\nThe ability to prioritise tasks, manage workloads and work independently\nWorking at ALS\nThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.\nOur values are important to us, and shape how we work, how we treat each other and how we recognise excellence.\nAt ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.\nWe want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.\nEveryone Matters\nALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.\nALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.\nEligibility\nTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.\nHow to apply\nPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.","description_format":"text","description_chars":3584,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-10-08T11:43:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/als-it-support-engineer-2","json_url":"https://alion.io/job/als-it-support-engineer-2.json","meta":{"generated_at":"2026-10-11T20:46:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449653},"rest":"https://alion.io/mcp/rest/get_company?id=449653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fals-it-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fals-it-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fals-it-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/als-it-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fals-it-support-engineer-2"}]}