{"id":3891191,"url":"https://alion.io/job/als-it-support-technician","title":"IT Support Technician","company":{"id":449653,"name":"ALS","domain":"alsglobal.com","url":"https://alion.io/company/als-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":90,"ghost_share":0,"stale_share":0.789,"repost_share":0.022,"time_to_fill_p50_days":30,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coventry, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26500,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37424},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-06T21:19:23Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T07:40:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At ALS, we encourage you to dream big.\nWhen you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.\nThe Role\nThe role of IT Helpdesk Technician is to provide support and technical advice to ensure our staff can work efficiently. By enabling them to be both efficient and effective, you will take pride in contributing directly to the smooth running of our organisation. Reporting to the IT Team Leader UK & Ireland, you will play a key part in maintaining and supporting our IT equipment and staff.\nHours Per Week: 37\nDays Per Week: Monday to Friday\nBasis: Full Time and Permanent\nLocation: Coventry site\nAnnual Salary: £26,500 to £28.000 depending on experience\nClosing Date: Friday 13th November 2026\nThe Day to Day\nLog and respond to incidents and service requests via our helpdesk, communicating resolutions clearly.\nAssist with IT projects, upgrades, and maintenance.\nBuild, install, and support laptops, desktops, phones, and printers.\nMaintain server room equipment.\nTravel to sites when remote support isn’t possible.\nLiaise with third-party vendors as needed.\nMaintain an inventory of all IT equipment and order components as required.\nKeep the server room and supplies organised.\nThe Essentials\nGood understanding of user needs\nExperience working with hardware vendors and third-party providers\nStrong troubleshooting and problem-solving skills\nAbility to prioritise and meet deadlines\nGood communication skills and a team-player mindset\nMinimum 1 year’s experience supporting Windows environments.\nKnowledge of Windows OS (XP, 7, 8.1, 10, 11)\nExperience with Microsoft Office and Adobe applications\nFamiliarity with helpdesk ticketing systems and ITIL basics\nUnderstanding of Windows Server (2008-2025) and virtualisation (Hyper-V, VMware)\nBasic TCP/IP networking knowledge and troubleshooting\nExperience with backup technologies\nBasic Office 365 knowledge, including Teams, Exchange Admin, and SharePoint\nKnowledge of Active Directory and Group Policy Manager\nFull UK driving licence (mandatory)\nOur Benefits Include:\nAnnual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)\nAbility to Buy annual leave.\nEnhanced Company Sick Pay Scheme\nSalary Progression Scheme based on technical and behavioural competencies.\n‘Celebrating Success’ Recognition Awards\nPerkbox membership providing access to discount vouchers and wellness hub.\nLearning/study support\nGroup Personal Pension Plan\nCar Parking on-site\nWorking at ALS\nThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.\nOur values are important to us, and shape how we work, how we treat each other and how we recognise excellence.\nAt ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.\nWe want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.\nEveryone Matters\nALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.\nALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.\nEligibility\nTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.\nHow to apply\nPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.","description_format":"text","description_chars":3825,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Environmental Science","Food Safety","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-06T21:19:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":37424,"is_top_pay":false},"html_url":"https://alion.io/job/als-it-support-technician","json_url":"https://alion.io/job/als-it-support-technician.json","meta":{"generated_at":"2026-11-07T13:53:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449653},"rest":"https://alion.io/mcp/rest/get_company?id=449653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fals-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fals-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fals-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/als-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fals-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3891191}},{"tool":"search_jobs","arguments":{"company":"alsglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3891191},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}