{"id":15780,"url":"https://alion.io/job/also-inc-engineering-technical-lead-engineering-triage","title":"Engineering Technical Lead – Engineering Triage","company":{"id":1815368,"name":"ALSO","domain":"ridealso.com","url":"https://alion.io/company/ridealso","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palo Alto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"MQTT","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"RTOS","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-07-15T16:42:08Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-18T07:15:59Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":94},"description":"About ALSO.\nWe’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO-replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.\nALSO is seeking an Engineering Technical Lead - Engineering Triage to build and run the triage function across our embedded firmware, mobile apps, cloud services, and connected vehicle platform. You'll define the processes, workflows, and tooling that let us investigate, prioritize, and resolve issues fast, working closely with Firmware, Mobile, Cloud, Systems, Product, Customer Support, Manufacturing, Operations, and Program Management to keep quality high and releases moving.\nThis role is highly cross-functional and hands-on. You should be comfortable solving system-level problems, moving fast in a startup environment, and driving initiatives from identification through implementation on your own. Strong technical range across embedded, mobile, and cloud systems, paired with sharp communication and execution skills, will be key to improving both engineering effectiveness and customer experience.\nWhat You'll Do\nLead the Engineering Triage function, setting technical processes and best practices for managing issues across firmware, mobile apps, cloud services, and connected systems\n\nOwn intake, prioritization, investigation, and assignment of engineering issues from customer support, field operations, and product development\n\nDrive cross-functional root cause analysis across firmware, mobile, cloud infrastructure, backend services, APIs, connectivity, and hardware/software interactions\n\nPartner with Firmware, Mobile, Cloud, Systems Engineering, Product, Support, Quality, Manufacturing, and Operations to resolve customer-impacting issues on time\n\nLead periodic triage reviews, coordinating investigations, identifying dependencies, removing blockers, and driving issues to closure\n\nBuild and maintain dashboards and metrics for issue aging, defect trends, release quality, customer impact, and engineering throughput\n\nImprove observability by working with software teams to enhance logging, diagnostics, telemetry, crash reporting, and remote debugging\n\nDefine severity classifications, prioritization frameworks, escalation paths, and SLOs for issue management\n\nWork with Release Management to assess issue readiness and support go/no-go decisions for firmware, mobile, and cloud deployments\n\nBuild tooling and automation for issue tracking, log collection, diagnostics, and defect reporting, and mentor engineers on debugging and incident management\n\nWhat You'll Bring\nBachelor's or Master's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or a related technical field\n\n8+ years developing and/or validating embedded software, mobile applications, or cloud services, with experience in systems engineering, software quality, and engineering operations\n\nAutomotive experience a plus, including CAN protocol debugging tools (Vector, NI, etc.), DBCs, Power Management, Fault Management, DTCs, UDS, and telemetry data\n\nProven experience leading cross-functional investigations spanning embedded firmware, mobile apps, cloud platforms, and connected devices\n\nStrong understanding of embedded and distributed architectures, MCU/ECU, RTOS and Linux-based systems, OTA firmware updates, hardware/software interfaces, and board-level debugging\n\nExperience with connected product technologies such as Bluetooth, BLE, Wi-Fi, Cellular, GNSS, MQTT, and REST APIs\n\nWorking knowledge of cloud-native architectures, backend services, distributed systems, APIs, authentication, telemetry pipelines, and observability platforms\n\nExperience with engineering lifecycle tools (Jira, Confluence, GitHub, GitLab, or similar) and hardware debugging tools (JTAG, I2C, SPI, serial consoles, logic analyzers, oscilloscopes)\n\nStrong analytical and debugging skills, with the ability to interpret logs, traces, crash reports, telemetry, and diagnostics across software layers\n\nProgramming/scripting experience (C/C++, Python, or similar) for automating workflows, diagnostics, and reporting, plus experience with CI/CD and release management across firmware, mobile, and cloud\n\nThe salary for this position ranges from $170,000 - $210,000 per year, depending on experience, qualifications, and location.\nPerks & Benefits\nRobust health coverage - excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options\n\nOne Medical membership and dedicated insurance advocates\n\nRich fertility and family building benefits with Progyny\n\nFlexible time off\n\n401(k) match\n\nWhy ALSO.\nWe’re passionate about helping the world find a better way to get there-wherever it is you’re headed.\nWe’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.\nTogether we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.","description_format":"text","description_chars":5410,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Shared Mobility","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-07-15T16:42:08Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.446,"p_room":0.36,"age_days":93,"expected_fill_days":48,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":210000,"is_top_pay":true},"html_url":"https://alion.io/job/also-inc-engineering-technical-lead-engineering-triage","json_url":"https://alion.io/job/also-inc-engineering-technical-lead-engineering-triage.json","meta":{"generated_at":"2026-10-18T10:34:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1815368},"rest":"https://alion.io/mcp/rest/get_company?id=1815368"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falso-inc-engineering-technical-lead-engineering-triage"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falso-inc-engineering-technical-lead-engineering-triage"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falso-inc-engineering-technical-lead-engineering-triage"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/also-inc-engineering-technical-lead-engineering-triage\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falso-inc-engineering-technical-lead-engineering-triage"}]}