{"id":3731987,"url":"https://alion.io/job/alstom-customer-service-manager","title":"Customer Service Manager","company":{"id":445391,"name":"Alstom","domain":"alstom.com","url":"https://alion.io/company/alstom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T08:42:22Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T21:12:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.\nYour future role\nTake on a new challenge and apply your customer service, railway systems, and techno-commercial expertise in our Parts & Overhaul Services business.\nYou’ll lead the end-to-end customer relationship for Metro Parts, Repairs, Overhaul and Warranty Services, from opportunity identification through order execution, delivery, and payment.\nWorking closely with Engineering, Supply Chain, Procurement, Quality, Finance, Sales, and Operations, you’ll drive customer satisfaction, delivery performance, business growth, and continuous improvement.\nWe’ll look to you for:\nManaging customer inquiries, orders, returns, complaints, and critical issues\nCoordinating Metro Parts, Repairs, Overhaul and Warranty Services\nDriving techno-commercial plans for Propulsion, Bogies and Drives\nMonitoring delivery KPIs and leading RCA, action plans, and performance reviews\nIdentifying customer needs and opportunities and partnering with Sales/Business Development\nSupporting the conversion of ad-hoc Parts & Repairs business into long-term agreements and overhaul opportunities\nCoordinating bids, material planning, stock, and logistics costs\nSupporting reliability improvement and obsolescence solutions with Engineering\nDriving effective use of SAP/GSI and Customer Service tools\nDeveloping Customer Service competencies within the team\nEnsuring compliance with Quality, ISO and EHS requirements\nAll about you\nWe value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that will help you succeed and grow in this role:\n12-14 years of relevant experience\nGraduate in Engineering or an Industrial discipline\nExperience in Customer Service, Parts & Overhaul, Repairs, Maintenance, or After-Sales Services\nKnowledge of train parts and sub-assemblies\nKnowledge of Propulsion and Bogie Drives systems\nStrong customer relationship and delivery performance management skills\nBasic knowledge of SAP/GSI\nUnderstanding of supply chain, inventory, material planning, and MRP\nGood English and Microsoft Office skills\nStrong problem-solving, leadership, and team management capabilities\nRailway experience, customer-facing field exposure, Quality/Audit knowledge, and data analytics experience would be advantageous.\nYour key network and stakeholders\nYou’ll work closely with:\nParts & Overhaul and Customer Service teams\nEngineering, Supply Chain, Procurement, Quality, Finance, and Operations\nSales, Business Development, Tender/Bid teams, and Customer Directors\nISR, Maintenance, RAMS, and Contract Management\nCustomer site and maintenance teams\nExternal suppliers\nHow your success will be measured\nParts & Overhaul performance\nOn-time delivery and dispatch\nContractual milestone achievement\nCustomer satisfaction\nQCD performance\nREX implementation and audit results\nEHS and process compliance\nWorkload and competency development\nThings you’ll enjoy\nJoin a dynamic Services environment where you’ll combine customer management, railway technical knowledge, commercial awareness, and operational delivery.\nYou’ll collaborate across functions, contribute to Metro Parts & Overhaul activities, develop long-term customer solutions, and help continuously improve service performance.\nYou don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!\nImportant to note\nAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. 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