{"id":3457987,"url":"https://alion.io/job/alstom-problem-manager","title":"Problem Manager","company":{"id":445391,"name":"Alstom","domain":"alstom.com","url":"https://alion.io/company/alstom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-11-01T20:14:46Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.\nCould you be the full-time Problem Manager in [Location] we’re looking for?\nYour future role\nTake on a new challenge and apply your IT Service Management expertise in a dynamic and collaborative environment. You’ll work alongside dedicated and innovative teammates.\nYou'll play a key role in preventing incidents, minimizing their impact, and driving continuous improvement through effective problem management. Day-to-day, you’ll work closely with teams across the business (such as IT support, external vendors, and internal stakeholders), lead root cause analysis initiatives, and create and manage a comprehensive Knowledge Base (KEDB) for known errors and workarounds.\nYou’ll specifically take care of facilitating problem reviews, managing escalations, and ensuring adherence to ITSM processes, but also drive service improvement initiatives and act as a mentor to your peers.\nWe’ll look to you for:\nEnsuring processes are well-defined, communicated, maintained, and adhered to by internal and external support teams.\n\nReviewing periodic metrics and taking action to enforce process standards and maturity.\n\nFacilitating post-major problem review meetings and acting as an escalation point for process issues.\n\nDriving the integration of the Problem Management process with partners and internal support organizations.\n\nCoordinating and chairing regularly scheduled Problem Management Board meetings.\n\nLeading root cause investigations and driving permanent fix solutions.\n\nAnalyzing recurring incidents to identify proactive problems and improvement opportunities.\n\nEnsuring accurate documentation of problem records and monitoring success rates of closed problem resolutions.\n\nChairing dispute resolution calls as needed.\n\nAll about you\nWe value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:\nDegree in IT, Computer Science, or a related field.\n\nExperience in handling Problem Management at an enterprise level.\n\nUnderstanding of SIAM (Service Integration and Management) or MSI (Multi-Supplier Integration) models.\n\nKnowledge of ITIL processes, including Configuration, Incident, and Change Management.\n\nStrong analytical and problem-solving skills.\n\nExcellent interpersonal and communication skills (written/verbal).\n\nAbility to work under pressure, multitask, and adapt to changing priorities.\n\nProactive, self-motivated, and organized approach to work.\n\nFlexibility in terms of working hours.\n\nThings you’ll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:\nEnjoy stability, challenges, and a long-term career free from boring daily routines.\n\nWork with new security standards for rail signalling.\n\nCollaborate with transverse teams and helpful colleagues.\n\nContribute to innovative projects that shape the future of mobility.\n\nUtilise our agile and inclusive working environment.\n\nSteer your career in whatever direction you choose across functions and countries.\n\nBenefit from our investment in your development through award-winning learning programs.\n\nProgress towards leadership roles in IT Service Management or other related fields.\n\nBenefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).\n\nYou don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!\nImportant to note\nAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.","description_format":"text","description_chars":4331,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport"],"lifecycle":[{"event":"open","at":"2026-10-29T12:48:53Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.464,"p_room":0.45,"age_days":29,"expected_fill_days":16,"reasons":["conf:7","velocity","win:tail","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/alstom-problem-manager","json_url":"https://alion.io/job/alstom-problem-manager.json","meta":{"generated_at":"2026-11-02T00:15:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":445391},"rest":"https://alion.io/mcp/rest/get_company?id=445391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falstom-problem-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falstom-problem-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falstom-problem-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alstom-problem-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falstom-problem-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3457987}},{"tool":"search_jobs","arguments":{"company":"alstom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3457987},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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