{"id":3455813,"url":"https://alion.io/job/alstom-servicenow-specialist","title":"ServiceNow Specialist","company":{"id":445391,"name":"Alstom","domain":"alstom.com","url":"https://alion.io/company/alstom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-29T12:38:13Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T07:08:16Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.\nCould you be the full-time ServiceNow Specialist in Bangalore we’re looking for?\nINFORMATION SYSTEMS & TECHNOLOGY :\nThe IS&T organization is composed of multiple departments. This position is based under Head of ServiceNow which is one of the pillar in Process Solution Architecture(PSA) . Process Solution Architecture oversees global architecture of IT solutions (Business Process Solutions) and supports IT4IT soluitons using the platforms like ServiceNow/Power platform/Archival solutions, as well as deploying, maintaining and managing their improvement. . ServiceNow is a cloud-based enterprise platform used by organizations to manage, automate, and improve business processes and digital workflows where HR, SecOps, ITIL, ITBM, CSM processes are implemented.. . Therefore, you will contribute to the develop, implement and maintain various modules within ServiceNow to derive continuous improvement and maintaining the documentation for same. This position is based in Bangalore, however due to the location of all stakeholders, there is the possibility of punctual travels to France and other Alstom sites. You will be integrating an international team and will need to work closely with them. For this, the knowledge of English language is a must.\nPURPOSE OF THE ROLE:\nOVERALL :\nThe ServiceNow Specialist will work closely with business and technical stakeholders to understand organizational goals, operational processes, and platform requirements. The role is responsible for translating business requirements into effective ServiceNow solutions, mapping processes to platform capabilities, identifying functional or technical gaps, configuring applications, and coordinating customization requirements.\nThe ideal candidate should be a techno-functional professional with 3 to 4 years of hands-on ServiceNow experience. The individual should be capable of independently configuring, developing, testing, and supporting ServiceNow applications while maintaining a strong understanding of business processes and platform best practices.\nThe candidate should understand the end-to-end application development lifecycle, including requirement analysis, solution design, configuration, development, testing, deployment, documentation, support, and continuous improvement.\nResponsibilities\nAs a ServiceNow Specialist, you will be responsible for:\nUnderstanding business requirements and translating them into scalable and maintainable ServiceNow solutions.\nMapping business processes to ServiceNow capabilities, identifying functional and technical gaps, and recommending appropriate solutions.\nConfiguring and enhancing ServiceNow applications based on approved business and technical requirements.\nDeveloping workflows, forms, business rules, client scripts, UI policies, notifications, reports, dashboards, and other platform components.\nImplementing process improvements and addressing identified gaps using ServiceNow configuration and development capabilities.\nWorking with business stakeholders, process owners, developers, administrators, and support teams throughout the solution lifecycle.\nPreparing functional and technical specifications for requirements that need custom development or integration.\nDeveloping new ServiceNow applications and enhancing existing applications in accordance with platform standards.\nSupporting ServiceNow integrations with internal and external applications using REST APIs, SOAP web services, IntegrationHub, or other appropriate integration methods.\nParticipating in requirement analysis, solution design, development, testing, deployment, documentation, and post-production support.\nIdentifying opportunities to automate repetitive tasks, improve user experience, reduce operational complexity, and deliver measurable business value.\nCreating and maintaining reports and dashboards to provide visibility into operational performance and service metrics.\nTroubleshooting platform issues, performing root cause analysis, and implementing sustainable resolutions.\nSupporting platform upgrades, patching activities, release management, and regression testing.\nEnsuring platform consistency, data quality, security, performance, and compliance with established development and governance standards.\nPreparing and maintaining technical documentation, configuration records, test evidence, release notes, and knowledge articles.\nTechnical Scope\nServiceNow Platform\nHands-on experience with ServiceNow configuration, development, administration, testing, and support.\nGood understanding of ServiceNow application architecture, tables, forms, lists, relationships, and data models.\nExperience working with ServiceNow IT Service Management processes, including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management.\nExperience with Service Catalog items, record producers, order guides, variables, approvals, workflows, and Flow Designer.\nKnowledge of users, groups, roles, access controls, assignment rules, notifications, SLAs, and data policies.\nExperience creating reports and dashboards within ServiceNow.\n\nDevelopment\nJavaScript\nGlide APIs\nBusiness Rules\nClient Scripts\nScript Includes\nUI Policies and UI Actions\nFlow Designer and Workflow\nScheduled Jobs and Events\nHTML and CSS fundamentals\n\nIntegration\nREST APIs and SOAP web services\nIntegrationHub and spokes\nImport Sets, Transform Maps, and data imports\nIntegration with enterprise and third-party applications\nBasic understanding of authentication methods such as OAuth and basic authentication\n\nDevelopment Lifecycle\nRequirements analysis and effort estimation\nFunctional and technical solution design\nConfiguration and development\nUnit testing and defect resolution\nSupport for system integration testing and user acceptance testing\nDeployment using update sets or applicable deployment mechanisms\nRelease documentation and post-production support\n\nQUALIFICATIONS & SKILLS :\nBEHAVIORAL COMPETENCIES :\nYou are action-oriented person with strong analytical and problem-solving skills. You are a self-starter and result-oriented person. Excellent written, verbal and interpersonal skills are a must because you will need to work autonomously in a worldwide & multicultural environment. You should be agile to handle multiple tasks efficiently, keeping the big picture, and effectively delivering outcomes in a fast-paced environment.\nTechnical Competencies and Experience\n3 to 4 years of hands-on experience working with the ServiceNow platform.\nEngineering degree or equivalent educational background, preferably in Information Technology, Computer Science, or a related discipline.\nStrong experience in ServiceNow configuration and development using JavaScript and ServiceNow APIs.\nGood understanding of IT service management processes and their implementation within ServiceNow.\nExperience working with Incident, Problem, Change, Request, Service Catalog, Knowledge, and related ServiceNow processes.\nExperience developing workflows, flows, forms, scripts, notifications, reports, dashboards, and platform automation.\nExperience with ServiceNow integrations and data exchange using APIs, Import Sets, and Transform Maps.\nAbility to analyze business requirements and convert them into functional and technical ServiceNow solutions.\nUnderstanding of application lifecycle management, including design, development, testing, deployment, documentation, and support.\nExperience troubleshooting ServiceNow issues and performing root cause analysis.\nAbility to follow ServiceNow development standards, security guidelines, and platform governance practices.\nStrong spoken and written English communication skills.\n\nAbility to work effectively in a global and multicultural environment\nImportant to note\nAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.","description_format":"text","description_chars":8325,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport"],"lifecycle":[{"event":"open","at":"2026-10-29T12:38:13Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":0.9,"age_days":6,"expected_fill_days":19,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/alstom-servicenow-specialist","json_url":"https://alion.io/job/alstom-servicenow-specialist.json","meta":{"generated_at":"2026-11-05T08:12:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":445391},"rest":"https://alion.io/mcp/rest/get_company?id=445391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falstom-servicenow-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falstom-servicenow-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falstom-servicenow-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alstom-servicenow-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falstom-servicenow-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3455813}},{"tool":"search_jobs","arguments":{"company":"alstom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3455813},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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