{"id":3457098,"url":"https://alion.io/job/alstom-services-engineering-manager","title":"Services Engineering Manager","company":{"id":445391,"name":"Alstom","domain":"alstom.com","url":"https://alion.io/company/alstom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleroi, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":196000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2356},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T02:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-31T22:48:35Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Req ID:529478\nAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.\n\nJOB TITLE & JOB CODE\n\nJob Title(Job Code):\nEN-MG-05: Engineering Domain/Metier Group Manager\n\nPURPOSE OF THE JOB\n\nLead a team involved in a set of programs or projects dedicated to Service department, ensuring quality target and repeatable performances. Staff the team and follow-up program/project strategy definition and task execution, delivering as per QCD commitments. Identify, generalize and stabilize best practices, proposing deployment Alstom-wide. Lead continuous team improvement, plan trainings and coach the team, nurture skill growth and capitalization. Stand as reference in your domain, for both your team and your peers.\nService engineering projects are mainly focused on Integrated Service Readiness, Service Level Agreement, Obsolescence management, Maintenance trainings. \nDeliver solutions for integrating actionable performance metrics, improving process models and data credibility in the progression. \n\nORGANISATION\n\nFor Developments: \nOrganisation structure:\nDevelopment centers\nReports directly to:\nService Department Head\n\nFor Projects: \nOrganisation structure:\nProject Engineering\nReports directly to:\nService Department Head\n\nFor RSC Dev & PO: \nOrganisation structure:\nRSC Development & Operations Product Line\nReports directly to:\nManagement Office Director\n\nOther reporting to:\nN/A\nDirect reports:\nEngineering team from their Group (Metier or Domain)\n\nNetwork & Links\n\nFor Developments: \nInternal \nDISService and PWT CDS Engineering Community\nSourcing\nMethod & Tools Community\nHuman Resource organization\nBusiness developpement \n\nFor Projects: \nInternal \nProject Engineering Community\nSourcing\nReference Library Managers\nMethod & Tools Community\nHuman Resource organization\nBusiness developpement \n\nFor RSC Dev & PO: \nInternal \nRS Eng. Directors\nSite Eng. Directors\nRegional Eng. Director\nSite WL Manager\nSite Performance Manager\nSite Planning Directors\nMetiers Managers\nSEC Operations Team\nLocal, Regional and Global HR\nLocal, Regional and Global Finance\n\nExternal\nSuppliers (if any)\nCustomer\nAuditors \nAuthorizing Entities \nManagement consultancies where applicable\nExternal contractors and Best Cost partners where applicable\n\nMAIN RESPONSABILITIES\n\nKey Accountabilities\nAgree and implement with the department head and the peer domain leaders the department guidelines (team profile and skills, growth plans, discipline evolutions in terms of technology, competitiveness, …) \nDevelop and maintain Metier / domain competences, coaching the team and growing World Class Engineering Experts \nIdentify opportunities and contribute to business growth\nSupport reverse engineering activities when needed\nSet clear team goals, delegate tasks and set deadlines\nProvide support to team project/program execution\nPromote Alstom values to their team\nPrepare and host management reviews.\nDefine and govern own group’s strategy with stakeholders.\nDevelop golden rules for effective workshare by Metier.\nContinuously motivate, encourage, evaluate and recognize, train and develop resources, in cooperation with HR, as per approved performance evaluation process and targets\nDeploy ADM (Define ADM) Process, Methods and Tools in the team, providing feedback for Process reviews\nCollect REX from execution and innovation opportunities to feed Reference Library where applicable and share outcomes at department level\nEstimate / Validate activities quotations for tenders and projects \nManage adequacy between estimated workload and capacity, considering subcontracting & business strategies, report status and issues to department head\nCommit in Project/Program/Tender QCD related to Metier/domain\n\nKey job authorities and dimensions:\nStaffing (hiring management, recruitment process)\nBudget (work-packages and capex)\nDepartment size can be assumed to range between 5-10 people/500-1000 k€\n\nPerformance management:\nKPI 1: Staffing: Total Capacity versus Workload, analysis and action plan, in line with budget targets. \nKPI 2: Metiers KPI \nKPI 3: Team maturity level and polyvalence \n\nMAIN REQUIRED COMPETENCIES\n\nEducational Requirements:\n\nMandatory:\nBachelor’s degree of Science in Engineering, Computer Science or scientific subjects\nEnglish, full proficient use\n\nDesirable:\nMaster degree in engineering or scientific topics\nAble to demonstrate tool and process knowledge in specific group (i.e. a Performance Manager would be desirable to have Lean Six Sigma Green Belt/ Black Belt certification)\n\nExperience:\n\nMandatory:\nEngineering and processes background\nExperience in project/program execution and management\nSpecific hands-on experience in its own Metier/Domain\nExperience and understanding in project effort estimation\nKnowledge of several Alstom platform\nExperience in performance/ processes & governance/ workload/ planning management or related field.\nComprehensive understanding of governance models and balanced scorecards in a technical environment.\nCompressive understanding of Data Analysis and performance reporting.\nExperience of working in multicultural and international environments.\n\nDesirable:\nExperience or knowledge of Services and/or P&O activities would be considered a strong asset.\nInvolvement in projects with teams in other Regional and Development Centres\nEstablished networking\nKnowledgeable of visual management, data automation, data manipulation\nEngineering experience\n\nCompetencies & Skills: \nExcellent communication and leadership skills\nOpen-minded, motivated and results driven.\n(Self) entrepreneurial \nOrganizational and time-management skills\nDecision-making skills \nAbility to interact effectively with all levels of management.\nAbility to prioritize, manage time effectively, escalate issues appropriately.\nKeeping information confidential is critical to this position.\nCapability Development (Internal and External).\nAbility to define and support process improvement with respect to cost and risk management.\nAbility to leading diverse and global teams.\nHigh degree of communication skills, ability to influence.\n\nYou don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!\nImportant to note\nAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.\nJob Type:Experienced","description_format":"text","description_chars":6863,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport"],"lifecycle":[{"event":"open","at":"2026-10-29T12:42:03Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.855,"p_room":0.75,"age_days":12,"expected_fill_days":16,"reasons":["conf:7","velocity","win:late","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/alstom-services-engineering-manager","json_url":"https://alion.io/job/alstom-services-engineering-manager.json","meta":{"generated_at":"2026-11-01T08:01:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":445391},"rest":"https://alion.io/mcp/rest/get_company?id=445391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falstom-services-engineering-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falstom-services-engineering-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falstom-services-engineering-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alstom-services-engineering-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falstom-services-engineering-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3457098}},{"tool":"search_jobs","arguments":{"company":"alstom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3457098},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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