{"id":3457636,"url":"https://alion.io/job/alstom-technical-support-engineer","title":"Technical Support Engineer","company":{"id":445391,"name":"Alstom","domain":"alstom.com","url":"https://alion.io/company/alstom","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":132000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T02:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-31T00:58:34Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.\nCould you be the full-time onsite Technical Support Engineer in Dallas, TX we’re looking for?\nYour future role\nTake on a new challenge and apply your technical support and engineering expertise in a new cutting-edge field. You’ll work alongside collaborative and forward-thinking teammates.\nYou'll make a significant impact by enhancing safety, reliability, and operational efficiency in rail systems. Day-to-day, you’ll work closely with teams across the business (operations, project reliability boards, and engineering teams), lead improvement projects to reduce train maintenance costs, ensure compliance with safety standards, and much more.\nWe’ll look to you for:\nDeveloping and delivering engineering changes to improve Wayside/system reliability performance, reduce maintenance costs, and deliver customer variation solutions.\n\nLeading improvement projects to reduce train maintenance and operation costs while ensuring compliance with the specified fleet maintenance regime, legislation, and controls such as concessions.\n\nPlanning and ensuring delivery readiness (including BoMs, work instructions, and configuration) for planned maintenance activities as defined by the Vehicle Maintenance Schedule.\n\nHelping to implement customer variation orders, train presentation/customer ambiance improvements, and managing risks and opportunities to enhance safety, reliability, and profitability.\n\nConducting incident root cause analysis and performance attribution in accordance with railway group standards (e.g., ‘The Rule Book’).\n\nSupporting the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes.\n\nSupporting day-to-day operations teams in resolving fleet issues, including participating in out-of-hours on-call or night shift duties as part of a roster.\n\nEnsuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, Guideway Switches, and rolling stock maintenance policies.\n\nDriving cross-functional projects autonomously and adapting to the changing needs of the business.\n\nAll about you\nWe value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:\nDegree in Computer Science, Industrial Engineering, Electrical Engineering, or equivalent experience.\n\nExperience or understanding of Operations of Signaling and Networks.\n\nKnowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, and Guideway Switches.\n\nFamiliarity with fleet maintenance or asset management environments.\n\nA certification or communication skill: Demonstrated project planning/management skills, governance, and execution.\n\nProblem-solving abilities, including experience with root cause analysis techniques.\n\nUnderstanding of key engineering processes such as risk assessments and Field Requests.\n\nRelevant engineering experience in similar industries (e.g., public transportation) with some management responsibilities.\n\nThings you’ll enjoy\nJoin us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:\nWork with cutting-edge engineering systems, including Wayside systems, ATC, Wireless Mesh Networks, and rolling stock maintenance policies\n\nEnjoy stability, challenges and a long-term career free from boring daily routines\n\nCollaborate with transverse teams and helpful colleagues\n\nProgress towards becoming a leader in delivering innovative engineering solutions that enhance safety, reliability, and operational efficiency in the transportation industry\n\nContribute to innovative projects\n\nSteer your career in whatever direction you choose across functions and countries\n\nBenefit from our investment in your development, through award-winning learning\n\nYou don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!\nImportant to note\nAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.","description_format":"text","description_chars":4762,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport"],"lifecycle":[{"event":"open","at":"2026-10-29T12:46:05Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.564,"p_room":0.55,"age_days":22,"expected_fill_days":15,"reasons":["conf:5","velocity","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/alstom-technical-support-engineer","json_url":"https://alion.io/job/alstom-technical-support-engineer.json","meta":{"generated_at":"2026-10-31T15:20:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23914,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":445391},"rest":"https://alion.io/mcp/rest/get_company?id=445391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falstom-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falstom-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falstom-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alstom-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falstom-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3457636}},{"tool":"search_jobs","arguments":{"company":"alstom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3457636},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}