{"id":3320802,"url":"https://alion.io/job/altagas-wgl-inside-sales-support-clerk","title":"WGL - Inside Sales Support Clerk","company":{"id":1065185,"name":"AltaGas","domain":"altagas.ca","url":"https://alion.io/company/altagas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0.083,"time_to_fill_p50_days":18,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":153000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2720},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T13:36:00Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Description\nWhat You’ll Do\nIn this role, you will:\nServe as a front-line contact for new business and natural gas service inquiries.\nRespond to customers and review service request applications for accuracy and completeness.\nContact customers when additional information or clarification is needed.\nHelp customers understand the natural gas service installation process.\nCreate and organize new business project documentation.\nEnter and maintain accurate information in systems such as Salesforce, ESRI and OpenGrid.\nCoordinate with customers, contractors, builders, employees and Sales Operations team.\nTrack clarification cases and route them to the appropriate team members for resolution.\nMaintain accurate records used for departmental reporting.\nProvide timely and accurate information about company products and services.\nUse established guidelines and procedures to make decisions and keep customer requests moving forward.\nWhat You’ll Bring\nRequired\nHigh School Diploma or GED.\n3-5 years of customer service or sales experience in a high-volume, product-driven, customer-focused environment.\nStrong verbal and written communication skills.\nExcellent attention to detail and the ability to accurately collect, interpret and record information.\nSound judgement and the ability to make decisions within established procedures and guidelines.\nProficiency with Microsoft Office, including Outlook, Word and Excel.\nStrong customer service skills and a professional approach to customer interactions.\nAbility to successfully complete the required Writing Skills Evaluation Assessment.\nNice to Have\nBasic knowledge of natural gas and electrical appliances.\nFamiliarity with gas-line installation and related techniques.\nExperience with Salesforce, ESRI or OpenGrid.\nUnion: Yes\nBargaining Unit/Local: Office and Professional Employees International Union- Local No. 2\nRate Classification: Grade 4A- $25.57 per hour, per the Collective Bargaining Agreement\nNumber of Positions Available: 1\nPlease note that current union members will receive priority on these vacancies, per the Collective Bargaining Agreement. WGL is an EO employer - M/F/Vets/Disabled.\nWhy work at AltaGas?\nAltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.\nWe deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.\nTo learn more about our mission: https://www.youtube.com/watch?v=hvYAAg21IuU\n#LI-TM1\nFor Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.\nFor U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.\nU.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.","description_format":"text","description_chars":4571,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-27T07:49:31Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.631,"p_room":0.945,"age_days":9,"expected_fill_days":18,"reasons":["conf:9","stale_co","velocity","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/altagas-wgl-inside-sales-support-clerk","json_url":"https://alion.io/job/altagas-wgl-inside-sales-support-clerk.json","meta":{"generated_at":"2026-11-04T20:33:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1065185},"rest":"https://alion.io/mcp/rest/get_company?id=1065185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltagas-wgl-inside-sales-support-clerk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltagas-wgl-inside-sales-support-clerk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltagas-wgl-inside-sales-support-clerk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altagas-wgl-inside-sales-support-clerk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltagas-wgl-inside-sales-support-clerk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3320802}},{"tool":"search_jobs","arguments":{"company":"altagas.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3320802},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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