{"id":3650665,"url":"https://alion.io/job/altagas-wgl-operations-clerk-dispatch","title":"WGL - Operations Clerk - Dispatch","company":{"id":1065185,"name":"AltaGas","domain":"altagas.ca","url":"https://alion.io/company/altagas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0.333,"time_to_fill_p50_days":18,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-13T05:09:53Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Description\nPosition Summary\nAs an Operations Dispatch team member, you’ll help keep field operations organized, accurate and responsive. You’ll support Operations Dispatch and System O&M field crews by researching, processing and documenting work activities, maintaining compliance records, and providing timely information to employees, external partners and customers.\nYou’ll also play an important role during emergency situations by supporting dispatch activities, researching information and communicating with field personnel, emergency services, government jurisdictions and other stakeholders.\nThis is a shift-work position and is considered safety sensitive and subject to applicable safety-related policies.\nWhat You’ll Do:\nDispatch & Field Operations Support\nReceive, code, process and verify work activities generated by customers, the one-call centre, internal departments and field crews.\nCreate and dispatch work orders in Click when required.\nInitiate and verify work types that generate work requests.\nInitiate and update CTS conditions and WMIS work requests.\nProvide support to the Dispatch Specialist.\nAnalyze leak orders originating from customers or System O&M field operations.\nManage incoming and outgoing phone calls in a timely manner.\nEmergency Response Support\nSupport Operations Dispatch activities during emergency situations.\nResearch information needed for emergency decision-making using CAD, SmallWorld, and other manual and computer-based record systems.\nCommunicate with government jurisdictions, emergency services personnel, media representatives, field personnel and customers to provide information needed to help control emergency situations.\nObtain verbal authorization from jurisdictions for emergency work and follow up with the required applications.\nPermits & Work Coordination\nInitiate permit requests through Web Portal and D.C. WEPS.\nCoordinate permit processes for company and contractor construction and maintenance work.\nTrack permit progress and required approvals.\nCommunicate with customers, permit agencies, the one-call center, contractors, excavators and internal teams regarding the status of construction and maintenance activities.\nRecords, Compliance & Administration\nMaintain accurate and complete records of work activities.\nMaintain workload logs for compliance documentation, workload planning and internal/external notifications.\nEnsure information and documentation are accurate and complete.\nSupport the training of new Operations Dispatch employees as needed.\nFollow company and department policies and demonstrate behaviors established by Operations Dispatch leadership.\nPerform other duties as assigned.\nWhat You’ll Bring:\nRequired\nHigh School Diploma or GED.\nTwenty-four (24) months of experience within the Operations area.\nWorking knowledge of Microsoft Office.\nAbility to work shifts.\nPreferred\nFamiliarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.\nAdditional Position Requirements\nShift work: Required\nPersonal vehicle: Required as needed\nSafety-sensitive position: Yes\nUnion: Yes\nBargaining Unit/Local: Office and Professional Employees International Union- Local 2\nRate Classification: Grade 4A- $25.57 per hour, per the Collective Bargaining Agreement\nNumber of Positions Available: 1\nPlease note that current union members will receive priority on these vacancies, per the Collective Bargaining Agreement.\nWhy work at AltaGas?\nAltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.\nWe deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.\nWGL is an EO employer - M/F/Vets/Disabled\nTo learn more about our mission: https://www.youtube.com/watch?v=hvYAAg21IuU\n#LI-TM1\nFor Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.\nFor U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.\nU.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. 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