{"id":2555162,"url":"https://alion.io/job/altarum-service-desk-analyst","title":"Service Desk Analyst","company":{"id":671929,"name":"Altarum","domain":"altarum.org","url":"https://alion.io/company/altarum","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Novi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:25:08Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-26T22:28:57Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"AtAltarum, we’re driven by a simple but powerful mission: improving the health of individuals with fewer financial resources and populations underserved by the healthcare system. We partner with federal and state agencies to design and deliver solutions that make a real, measurable difference.\nAbout the Role\nYou'll join Altarum's IT Service Desk team and play a key role in keeping our computing resources running smoothly while giving employees exceptional support. This hybrid role reports into our Novi, MI office.\nApple certification requirement: Candidates must be willing to obtain an Apple Certified Support Professional (ACSP) certification within six months of their start date.\nAltarum runs a mixed Windows and macOS environment, and you'll support both platforms equally, along with printers, copiers, mobile devices, and other equipment. You'll provide in-person, on-site support in Novi and a considerable amount of remote support for our other offices and remote staff.\nWhat You'll Do\nTake part in the day-to-day operation and maintenance of Altarum's enterprise computing resources.\nProvide Tier 1/2 support for Windows PCs, MacBooks, and mobile devices, troubleshooting hardware, operating system, application, and connectivity issues on both platforms.\nResolve advanced or complicated device issues, take ownership of problems, and follow up on case status on time.\nDeploy, configure, and manage macOS devices through our mobile device management (MDM) platform, Intune, including zero-touch enrollment through Apple Business Manager, configuration profiles, app deployment, and macOS updates.\nApply and maintain security baselines on Mac and Windows endpoints, including FileVault and BitLocker encryption, patching, antivirus, and compliance policies.\nManage employee accounts and computers using Entra ID (formerly Azure AD) and Intune, including integrating Macs with Entra ID for sign-in and access.\nCoordinate with the Windows and Network teams to promote consistency and interoperability across Altarum's Windows and macOS systems.\nLead beginner and intermediate training on Microsoft 365 applications for both Windows and Mac users.\nCreate and maintain knowledge base articles and procedures for Windows and macOS support.\nStay current on IT industry developments, including Apple and Microsoft platform changes, and recommend ways to improve speed and reduce costs.\nMaintain a central source of information that supports quick recovery from outages with minimal disruption to service levels.\nBe available on call and respond to emergency issues during off-hours.\nDeliver the highest level of customer service and communication.\nWhat You'll Bring\nAt least three years of Tier 1/2 desktop support experience in an environment with Windows.\nStrong troubleshooting skills on current versions of Windows 11.\nProficiency with Entra ID, networking, encryption (FileVault and BitLocker), antivirus, VPN, endpoint management, patch deployment, and software deployment.\nExperience with ticketing systems such as Jira, Autotask, Freshservice, or similar tools.\nOutstanding interpersonal and teamwork skills.\nEffective oral and written communication skills.\nStrong problem-solving abilities, with the ability to stay focused and composed while troubleshooting technical issues.\nPreferred Qualifications\nApple certification (Apple Certified Support Professional or Apple Device Support).\nHands-on experience configuring, deploying, and supporting MacBooks using an MDM platform such as Jamf, Kandji, or Intune, including Apple Business Manager enrollment.\nMicrosoft certification such as Microsoft 365 Endpoint Administrator Associate (MD-102).\nExperience running technology lifecycle and refresh processes, including migrating users from legacy to newer workstations on both platforms.\nExperience with application support in addition to infrastructure support.\nWhy Join Our Team?\nAltarum creates and implements solutions to advance health among vulnerable and publicly insured populations. Our public sector clients include the U.S. Department of Defense, the Department of Health and Human Services, the Department of Agriculture, the Department of Veterans Affairs, the Occupational Safety and Health Administration, and various state agencies nationwide. We also serve clients in the philanthropic and private sectors. Our areas of expertise include health data and analytics; value-based care; public health systems design, development, and information exchange; behavioral health and substance use disorders; childhood and adolescent health; medical education; food and nutrition; consumer engagement; elder care; health disparities and equity; and military and veterans' health.\nWhere You'll Work\n Hybrid in Novi, MI with occasional in-person collaboration days\nIf you’re near one of our offices (Arlington, VA; Silver Spring, MD; or Novi, MI), you’ll join us in person one day every other month (6 times per year) for a fun, purpose-driven Collaboration Day. These days are filled with creative energy, meaningful connection, and team brainstorming.\nNon-local employees will join these days virtually and may be asked to join us occasionally in-person.\nWork Eligibility & Requirements\n Candidates must be currently eligible to work in the United States; sponsorship is not available.\nAll work must be performed within the continental U.S. for the duration of employment, unless required by contract.\nAbility to work core hours aligned with Eastern Time, unless otherwise approved by your manager.\nRemote employees must maintain a dedicated, ergonomically appropriate workspace free from distractions, with reliable internet and a mobile device that supports efficient work.\nTravel Requirements:","description_format":"text","description_chars":5717,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Research Institutes","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-10-14T18:56:55Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.779,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/altarum-service-desk-analyst","json_url":"https://alion.io/job/altarum-service-desk-analyst.json","meta":{"generated_at":"2026-10-27T01:30:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":671929},"rest":"https://alion.io/mcp/rest/get_company?id=671929"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltarum-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltarum-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltarum-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altarum-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltarum-service-desk-analyst"}]}