{"id":1329928,"url":"https://alion.io/job/altasciences-supervisor-call-center","title":"Supervisor, Call Center","company":{"id":1701273,"name":"Altasciences","domain":"altasciences.com","url":"https://alion.io/company/altasciences","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":447},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Good Clinical Practice","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-21T02:28:15Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About The Role\nThe Supervisor, Call center will organize recruitment activities and is responsible for the supervision and coordination of the recruitment team ensuring recruitment activities are conducted within trial timelines. The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOPs).\n What You'll Do Here\nManagement of the recruitment team, including but not limited to, PTO management, timesheet approval, on-going and yearly performance reviews, employee hiring, disciplinary actions and termination.\nProvides comments on protocol during internal review and participates in protocol meetings\nEnsure the creation and review of study specific documents, training or other materials as needed for study specific procedures.\nConduct protocol training and/or coordinate any required training(s) on study specific procedures.\nHold meetings with Recruitment Team members to communicate clinical trial needs and/or departmental objectives.\nAttend sponsor initiation meetings and audits.\nOversee, manage, and coordinate the training and training records for the screening team.\nEnsure the confidentiality of clinical trial participants and sponsors is respected.\nManage staff scheduling and ensure staffing needs are met.\nMaintain and advocate a high level of customer service and quality within the department.\nWork with management to track, trend and/or report KPIs as a measure of success.\nAssist with or coordinate and communicate with Marketing teams as required.\nPerform recruitment activities, including but not limited to, such as answering in-coming calls, internet applications, and scheduling appointments and/or other clinical trial related appointments.\nManage recruitment for studies with complex requirements.\nMay assist in screening admission procedures.\nHandle communications with sponsors, participants, and other departments and resolve any related issues.\nParticipate in SOP revisions.\nObtain, track and/or treat volunteer complaints\nProactively communicate issues and/or problem resolutions to departmental supervisors and managers.\nOther tasks as assigned by management.\n What You'll Need to Succeed\nHigh School diploma completed; college degree and/or related experience preferred.\nMinimum of 5 year of related experience.\n1 to 3 years of supervisory or team leader experience\nAbility to read and interpret technical documents and industry specific manuals. \nAbility to write reports and correspondence. \nAbility to speak effectively before groups of employees of the organization.\nBilingual proficiency in English/French, as this role involves communications with sponsors from other countries and participants\nExcellent verbal and written communication skills. \nWell developed interpersonal skills are required.\nPersonal/professional integrity and proven discretion in handling confidential information.\nCapable of managing multiple conflicting priorities and working in a fast-paced environment.\nMust be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation. \nRelevant industry experience an asset. \nLeadership, interpersonal and organizational skills.\nAltasciences strives to provide a French work environment for its employees in Quebec. Altasciences has taken all reasonable steps to avoid imposing the above language requirement other than French. This requirement is essential for the position of the Supervisor, Call center, but not limited to, the following reason(s):\nThe employee frequently communicates with Altasciences employees across Canada and the United States. As such, English is the primary language used to correspond between offices.\nThe employee frequently communicates with English-only customers outside the province of Quebec.\nWhat We Offer:\nRequired availability: weekdays from 12:00 PM to 8:00 PM and Saturdays from 9:00 AM to 5:00 PM.\nFull-time position, 37.5 hours per week.\nOn-site position at our Montreal location (1100 Beaumont Street).\nAccessible by public transportation (L'Acadie metro station); free parking for employees.\nAltasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.\nAltasciences' Benefits Package Includes:\nHealth/Dental/Vision Insurance Plans\n401(k)/RRSP with Employer Match\nPaid Vacation and Holidays\nPaid Sick and Bereavement Leave\nEmployee Assistance & Telehealth Programs\nAltasciences' Incentive Programs Include:\nTraining & Development Programs\nEmployee Referral Bonus Program\nAnnual Performance Review","description_format":"text","description_chars":4704,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Prescription Drugs"],"lifecycle":[{"event":"open","at":"2026-09-27T09:06:33Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.785,"p_room":0.75,"age_days":26,"expected_fill_days":32,"reasons":["conf:3","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/altasciences-supervisor-call-center","json_url":"https://alion.io/job/altasciences-supervisor-call-center.json","meta":{"generated_at":"2026-10-21T09:59:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14145,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1701273},"rest":"https://alion.io/mcp/rest/get_company?id=1701273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltasciences-supervisor-call-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltasciences-supervisor-call-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltasciences-supervisor-call-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altasciences-supervisor-call-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltasciences-supervisor-call-center"}]}