{"id":3527440,"url":"https://alion.io/job/alten-technology-technical-program-manager-rma-field-failure-analysis","title":"Technical Program Manager, RMA & Field Failure Analysis","company":{"id":5615,"name":"ALTEN Technology","domain":"alten-technology.com","url":"https://alion.io/company/alten-technology-usa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":49,"ghost_share":0.02,"stale_share":0.755,"repost_share":0.061,"time_to_fill_p50_days":41,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"Battery Management Systems","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-30T14:25:00Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-10-31T07:28:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life-from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.\nAs part of the global ALTEN Group-57,000+ engineers in 30 countries-we deliver across the entire product development cycle, from consulting to full project outsourcing.\nWhen you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.\nLocation: On-site at client, Irvine or Palo Alto, CA\nAs Technical Program Manager - RMA & Field Failure Analysis you will lead a hybrid team (on-site in California and offshore in India) performing RMA triage and field failure analysis on automotive ECUs, including Zonal, Infotainment, Telematics and Battery ECUs. You are the client’s main technical and program contact, and you make sure every returned unit moves from triage to root cause and corrective action, on time.\nResponsibilities\nTechnical leadership\nTriage incoming RMAs and route each one: on-site analysis, offshore analysis, plant, supplier or external lab\nDrive root cause investigations on ECU hardware and firmware, alongside the engineers\nReview FTA, RCA and CAPA reports for technical quality before delivery to the client\nSupport hands-on debug on the bench when needed: failure reproduction, measurements, log extraction\nIdentify systemic issues and failure trends across vehicle programs\nProgram management\nManage the RMA backlog and priorities with client engineering\nCoordinate daily work between the on-site and offshore teams (PST overlap)\nTrack KPIs (throughput, turnaround time, backlog) and run the weekly scorecard and monthly reporting\nManage risks, escalations and stakeholders, from engineering and quality teams to suppliers\nStructure and improve the RMA process: templates, known-issues database, automation\nRequirements\n8+ years in automotive electronics, including 3+ years leading technical teams or programs\nStrong hands-on background in ECU hardware debug and failure analysis: schematics, PCBA, component-level troubleshooting\nSolid understanding of embedded firmware and diagnostics: logs, DTCs, UDS\nKnowledge of vehicle networks: CAN/CAN-FD, LIN, Automotive Ethernet\nProven experience with 8D, FTA, 5-Why, RCA and CAPA\nComfortable with lab equipment: oscilloscopes, power supplies, multimeters, CAN tools\nExperience coordinating offshore teams\nJira or equivalent ticket tracking; strong reporting skills (Excel / Power BI)\nExcellent English communication, both with engineers and with management\nNice to have\nRMA or warranty analysis experience at an OEM or Tier 1, ideally in EV\nKnowledge of battery management systems, infotainment or telematics ECUs\nIPC-A-610, X-ray / CSAM interpretation, experience working with external FA labs\nPython scripting for log analysis\nPMP or equivalent certification\nSalary Range: Salary $130k - $160k\nThe actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience \nAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.\nPlease beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.\nCompliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\nDrug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. 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