{"id":3264998,"url":"https://alion.io/job/alter-brewing-customer-service-specialist","title":"Customer Service Specialist","company":{"id":4254347,"name":"Alter Brewing","domain":"alterbrewing.com.mx","url":"https://alion.io/company/alterbrewing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":42000,"max":52000,"currency":"USD","period":"year","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-26T07:01:31Z","employer_posted_date":null,"last_verified_at":"2026-10-26T07:01:31Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service SpecialistDepartment: Customer Experience & Operations\nLocation: Remote (US / Headquartered out of Downers Grove, IL)\nJob Type: Full-Time\nPay Range: $42,000 – $52,000 per year\nAbout Alter Brewing CompanyAt Alter Brewing Company, we are passionate about brewing exceptional craft beer and creating incredible experiences for our community. From our original brewery and taproom in Downers Grove to our full-service Kitchen & Taprooms in Oak Brook and St. Charles, we pride ourselves on exceptional hospitality, high-quality products, and an inclusive, lively atmosphere.\nRole OverviewWe are seeking an enthusiastic, organized, and customer-obsessed Customer Service Specialist to join our team on a fully remote basis. As the primary liaison for guest inquiries, private event bookings, e-commerce support, and loyalty program coordination, you will ensure every customer interaction matches the high quality of our craft lineup.\nWhether assisting guests with private party reservations, resolving online store orders, or answering taproom inquiries, your mission is to deliver seamless, friendly, and timely support from your home office.\nKey Responsibilities\nRespond promptly and empathetically to guest inquiries across email, phone, web forms, and social media channels regarding taproom hours, beer availability, reservations, and general info.\n\nAssist the event team by fielding private event inquiries, providing initial pricing/availability details, and maintaining accurate scheduling logs.\n\nProcess and track online merchandise orders, beer pickup orders, digital gift card inquiries, and address shipping or order adjustments.\n\nProvide front-line support for our Alter Rewards / Mug Club members, helping guests with account setups, reward redemptions, and point updates.\n\nLog guest feedback, identify recurring trends or service opportunities, and collaborate with taproom managers and kitchen leadership to continually improve the guest experience.\n\nMaintain up-to-date documentation inside our CRM/support platform, ensuring accurate records and fast resolution times.\n\nQualifications\n1 to 3 years of experience in a customer service, hospitality, guest relations, or support role (experience in remote support, e-commerce, restaurant, or craft beer operations is a strong plus).\n\nExcellent written and verbal communication skills with a friendly, professional tone that reflects the Alter brand voice.\n\nComfortable navigating CRM platforms (e.g., TalentLyft, Zendesk, or HubSpot), point-of-sale systems (Toast), e-commerce portals, and online reservation software.\n\nDedicated home office environment with a reliable high-speed internet connection optimized for handling phone and digital communications.\n\nStrong ability to multi-task, de-escalate guest concerns with grace, and find proactive solutions independently.\n\nA positive attitude and an interest in learning about craft beer, food pairings, and the hospitality industry.\n\nWhat We Offer\nCompetitive annual salary ($42,000 - $52,000/yr).\n\nEmployee discounts on Alter draft beer, merchandise, and company perks.\n\nHealth, dental, and vision insurance options for full-time employees.\n\n• Paid Time Off (PTO) and holiday pay.\nFully remote work flexibility with a fun, collaborative team culture and opportunities for professional growth within an expanding regional brand.\n\nAlter Brewing Company is an Equal Opportunity Employer.\nOriginally posted on Himalayas","description_format":"text","description_chars":3444,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-10-26T08:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/alter-brewing-customer-service-specialist","json_url":"https://alion.io/job/alter-brewing-customer-service-specialist.json","meta":{"generated_at":"2026-10-28T14:13:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4254347},"rest":"https://alion.io/mcp/rest/get_company?id=4254347"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falter-brewing-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falter-brewing-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falter-brewing-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alter-brewing-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falter-brewing-customer-service-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3264998}},{"tool":"search_jobs","arguments":{"company":"alterbrewing.com.mx","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3264998},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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