{"id":2978560,"url":"https://alion.io/job/alter-domus-run-operations-lead","title":"Run Operations Lead","company":{"id":54681,"name":"Alter Domus","domain":"alterdomus.com","url":"https://alion.io/company/alter-domus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":83,"open_postings":22,"ghost_share":0,"stale_share":0.864,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Ansible","optional":false},{"name":"AppDynamics","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"AWS CDK","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bash","optional":false},{"name":"CAPA","optional":false},{"name":"CentOS Stream","optional":false},{"name":"Chef","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"Configuration Management","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"Dynatrace","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"GitOps","optional":false},{"name":"Grafana","optional":false},{"name":"Groovy","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jenkins","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"New Relic","optional":false},{"name":"OpenShift","optional":false},{"name":"Prometheus","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"Red Hat","optional":false},{"name":"Service Desk","optional":false},{"name":"Service Mesh","optional":false},{"name":"ServiceNow","optional":false},{"name":"SonarQube","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T22:38:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"ABOUT US:\nAs a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.\nWith a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.\nFind out more about life at Alter Domus at careers.alterdomus.com\nAlter Domus is seeking a Run Operations & DevOps Leader to act as the operational bridge between Product Engineering and Tech Ops, including Infrastructure and Service Desk. This hands-on leadership role is accountable for ensuring that new and changed products enter production in a supportable, secure and resilient state, remain stable and scalable, and continuously improve through operational feedback.\nThe role combines production operation Reliability Engineering and service management. The Senior Manager will lead and mentor a DevOps team, define engineering and automation standards, oversee hybrid cloud infrastructure and CI/CD capabilities, and coordinate high-impact production incidents. Working across Product, Engineering, Information Security, Infrastructure, Networking, Service Management and external partners, the role will champion a reliability-first culture and support services operating within a 24/7 model.\nRESPONSIBILITIES\nOperational Readiness and Service Transition\nDefine and maintain operational acceptance criteria covering monitoring, backup and restore, documentation, support models, security, access, capacity and disaster recovery. \nLead go-live readiness reviews and provide clear go/no-go recommendations based on production risk and supportability. \nCoordinate knowledge transfer to Service Desk, Infrastructure and support teams, ensuring runbooks, known errors and escalation paths are complete. \nEnsure new and changed services, infrastructure components, dependencies and ownership details are accurately recorded in the CMDB. \nProduction Operations, Incident and Problem Management\nLead L2/L3 production escalations and major incident bridges across Product, Infrastructure, Security and vendors, maintaining timely stakeholder communications. \nFacilitate post-incident reviews and robust root cause analysis, ensuring corrective and preventive actions are assigned, automated where possible and closed on time. \nIdentify recurring incidents and drive problem resolution across application code, infrastructure and operational processes. \nDefine and maintain clear L1, L2, Product, Infrastructure and vendor escalation paths for each service. \nRelease, Change and CI/CD Governance \nAct as the primary link between Product release planning and Tech change management. \nEnsure releases comply with change governance, including risk assessment, testing evidence, release gates, rollback plans, infrastructure impact and communications. \nCoordinate release and maintenance windows, including dependencies such as patching, upgrades, certificates and capacity, and maintain a consolidated calendar. \nOwn the strategy and evolution of secure, reliable CI/CD and GitOps capabilities using tools such as Azure DevOps, Jenkins, GitLab CI, GitHub Actions or ArgoCD. \nReliability, Observability and Resilience\nMaintain high availability for business-critical applications and infrastructure, with service objectives aligned to business needs and a target of 99.9% uptime where applicable. \nDefine and monitor service level objectives, service level indicators and error budgets for availability, response time, errors, jobs, databases and certificates. \nDesign end-to-end monitoring, telemetry and alerting using platforms such as Datadog, Dynatrace, Splunk, Grafana, Prometheus, Azure Monitor, PRTG or AppDynamics. \nMonitor capacity, performance and cost trends, raising risks before they become incidents and driving timely remediation. \nEnsure backup, restore and disaster recovery tests are planned, executed and documented for critical services, with realistic RTO and RPO targets. \nInfrastructure as Code and Automation\nOversee the design, implementation and operation of secure, scalable hybrid and public cloud infrastructure across AWS, Azure, GCP or OpenShift. \nDefine reusable infrastructure-as-code patterns using Terraform, CloudFormation, AWS CDK or Ansible, promoting immutable, consistent and auditable environments. \nGuide the implementation and operation of container platforms using Docker, Kubernetes, ECS or EKS, including service mesh, distributed tracing and certificate automation. \nCreate self-service automation paths for Product teams and reduce operational toil across deployments, health checks, alert handling and recurring support activities. \nIdentify opportunities to improve the quality, cost and speed of the software delivery lifecycle across cloud, application and quality engineering. \nLeadership, Governance and Continuous Improvemen t\nLead, develop and mentor DevOps and Systems engineers, including senior individual contributors, while fostering collaboration, inclusion, accountability and technical excellence.\nDefine and evolve engineering standards and best practices focused on automation, stability, security, reusability and adaptability. \nMaintain clear RACIs between Product and Tech teams, including accountability for building, running, supporting and approving services. \nEnsure runbooks, architecture diagrams, support documentation and operational records remain current and validated. \nProduce regular service and team reporting covering availability, incidents, changes, open problems, risks, technical debt, delivery metrics and KPIs. \nBring operational feedback, security findings and reliability improvements into Product backlogs and support audit, compliance, security and data privacy requirements. \nManage team budgets and cloud expenditure, driving cost optimization and operational efficiency. \nYOUR PROFILE\n8+ years of experience in DevOps, Tech operations, application support, Site Reliability Engineering, systems engineering or technology architecture. \n4+ years of experience in a technical leadership or people management role, with demonstrated success leading operational improvement and transformation. \nBachelor’s degree in a relevant discipline, or an equivalent combination of education and professional experience. \nAt least 5 years supporting enterprise cloud platforms, with strong hands-on experience in AWS and working knowledge of Azure, GCP or OpenShift. \nProven experience with production readiness, service transition, major incident coordination, problem management, release governance and change management. \nStrong hands-on experience with infrastructure as code, containers, orchestration, CI/CD pipelines and Git-based workflows. \nPractical knowledge of ITIL practices, ITSM and CMDB platforms such as ServiceNow, Jira Service Management or Jira Assets. \nTechnical Knowledge\nCloud services and architecture, including services such as ELB/ALB, CloudFront, ECS, ECR, EKS, Lambda and Route 53. \nInfrastructure automation and configuration management using Terraform, CloudFormation, AWS CDK, Ansible, Chef or Puppet. \nDocker and Kubernetes-based platforms, including service mesh, distributed tracing and automated certificate management. \nCI/CD and development tooling such as Jenkins, GitLab CI, GitHub Actions, Azure DevOps, SonarQube, Artifactory and ArgoCD. \nLinux administration across Red Hat, CentOS or Ubuntu, together with a sound understanding of Windows servers, IIS, networks, certificates and SQL databases. \nProficiency in at least one scripting or programming language such as Python, Go, Bash or Groovy. \nMonitoring, observability and application performance management using tools such as Dynatrace, Datadog, Splunk, Grafana, Prometheus, AppDynamics, New Relic, PRTG or Azure Monitor. \nLeadership and Personal Attributes\nStrong leadership, coaching and delegation skills, with the ability to build ownership and accountability across teams. \nExcellent troubleshooting, analytical and problem-solving capability, with a strong sense of urgency for mission-critical issues. \nClear communication and influencing skills across technical, non-technical and senior stakeholders. \nAbility to make evidence-based go/no-go decisions and say “not yet” when a service is not ready for production. \nStructured, documentation-oriented and disciplined in following actions through to completion. \nCalm and organized under pressure, with the ability to manage multiple priorities in a fast-paced operational environment. \nWHAT WE OFFER:\nWe are committed to supporting your development, advancing your career, and providing benefits that matter to you.\nOur industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.\nOur global benefits also include:\nSupport for professional accreditations \nFlexible arrangements, generous holidays, plus an additional day off for your birthday!\nContinuous mentoring along your career progression \nActive sports, events and social committees across our offices \n24/7 support available from our Employee Assistance Program \nThe opportunity to invest in our growth and success through our Employee Share Plan \nPlus additional local benefits depending on your location \nSalary Range: The base salary for this role is $ 130k to $180k annualized. We encourage all candidates to apply and discuss the overall package with the recruitment team.\nAlter Domus is an Equal Opportunity Employer: Equity Statement\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.\n(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)","description_format":"text","description_chars":10232,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Advisory, Valuation & Restructuring","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-21T05:55:06Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/alter-domus-run-operations-lead","json_url":"https://alion.io/job/alter-domus-run-operations-lead.json","meta":{"generated_at":"2026-10-26T00:51:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":989,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54681},"rest":"https://alion.io/mcp/rest/get_company?id=54681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falter-domus-run-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falter-domus-run-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falter-domus-run-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alter-domus-run-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falter-domus-run-operations-lead"}]}