{"id":2705215,"url":"https://alion.io/job/alter-domus-senior-change-management-analyst","title":"Senior Change Management Analyst","company":{"id":54681,"name":"Alter Domus","domain":"alterdomus.com","url":"https://alion.io/company/alter-domus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":80,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"CI/CD","optional":true},{"name":"GDPR","optional":true},{"name":"ISO 27001","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Power BI","optional":true},{"name":"SharePoint","optional":true},{"name":"SOC 2","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T08:37:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"ABOUT US:\nAs a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.\nWith a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.\nFind out more about life at Alter Domus at careers.alterdomus.com\nThe Senior Change Management Analyst is an experienced individual contributor responsible for supporting ITIL-aligned IT change management. Reporting to the Change Manager, the role reviews and coordinates Requests for Change (RFCs), prepares CAB materials, maintains the change calendar, validates implementation readiness, supports stakeholder communications, monitors outcomes, and recommends continual improvements. The role does not own enterprise change policy, manage people, or serve as final approver for high-risk changes unless formally delegated.\nRESPONSIBILITIES\nSupport consistent, ITIL-aligned execution of the change process under direction of the Change Manager. \nReview RFCs for completeness, risk, impact, approvals, testing evidence, implementation steps, validation criteria, communications, and rollback planning. \nCoordinate with change owners, technical teams, service owners, release teams, incident management, vendors. \nMaintain accurate change records, calendar entries, meeting notes, decision logs, and audit-ready evidence. Escalate scheduling conflicts, readiness gaps, policy exceptions, high-risk changes, and change-related incidents. \nKEY RESPONSIBILITIES\nChange Governance and RFC Quality\nApply approved change policies, procedures, templates, workflows, risk models, and approval paths in daily change activities. \nReview RFCs for business justification, scope, affected services, dependencies, outage needs, approvals, implementation, validation, and backout plans. \nReturn incomplete or unclear records to change owners and document required corrections according to process guidelines. \nVerify correct classification and routing for standard, normal, emergency, expedited, major, minor, vendor release-related, infrastructure, application, cloud, security, and vendor-driven changes. \nCAB and Change Meeting Support\nPrepare CAB agendas, change summaries, risk highlights, schedule views, meeting materials, and decision documentation. \nAssist the Change Manager with facilitation, timekeeping, risk callouts, notes, follow-up tracking, deferrals, approvals, and action items. \nEscalate high-risk, high-impact, conflicting, business-critical, or poorly documented changes before CAB review. \nRisk, Impact, and Readiness Assessment\nEvaluate readiness based on service impact, technical complexity, outage duration, customer impact, security exposure, data sensitivity, dependencies, and rollback feasibility. \nConstructively challenge weak implementation plans, inadequate testing evidence, incomplete dependency analysis, missing communications, or unrealistic rollback steps. \nEscalate unresolved concerns, policy exceptions, and changes requiring additional review by service owners, cybersecurity, compliance, release management, or business stakeholders. \nCalendar, Scheduling, and Communications\nMaintain the enterprise change calendar and monitor maintenance windows, blackout periods, and resource constraints. \nIdentify collisions, overlapping outages, resource conflicts, and competing implementation windows; coordinate schedule alignment with release, project, application, infrastructure, cloud, security, vendor, and operations teams. \nDraft and distribute approved communications; ensure service desk and support teams understand outage windows, expected symptoms, business impact, workarounds, and escalation contacts. \nEmergency Change, PIR, Metrics, and Tooling\nSupport emergency changes by verifying urgency, risk, approvals, implementation details, validation, communications, and after-the-fact documentation. \nSupport post-implementation reviews for failed, backed-out, emergency, high-risk, major, or incident-causing changes; document lessons learned, corrective actions, owners, due dates, and follow-up status. \nPrepare dashboards, trend summaries, audit evidence, and KPI reporting for success rate, failed changes, emergency volume, unauthorized changes, change-related incidents, approval cycle time, standard adoption, and CAB action closure. \nUse ServiceNow, Jira Service Management, or similar ITSM tools to review, route, schedule, document, report, and audit changes; recommend workflow, notification, dashboard, template, and automation improvements. \nYOUR PROFILE\nRequired Qualifications\nBachelor’s degree in information technology, Computer Science, MIS, or equivalent professional experience. \n5 or more years in IT service management, IT operations, infrastructure support, application support, release management, project coordination, or production support. \n3 or more years of hands-on experience supporting an enterprise IT change management process. \nCurrent ITIL certification required, preferably ITIL 4 Foundation or higher. \nExperience reviewing RFCs, maintaining change calendars, preparing CAB materials, supporting emergency changes, and documenting post-implementation review outcomes. \nHands-on experience with ServiceNow, Jira Service Management, or comparable ITSM platforms. \nStrong understanding of ITIL practices, including change enablement, incident, problem, service request, configuration, release, service level, and continual improvement. \nAbility to translate technical information into business impact, risk, operational readiness, and stakeholder communication requirements. \nExcellent written and verbal communication skills for meeting notes, status updates, process documentation, and stakeholder communications. \nPreferred Qualifications\nITIL 4 Practitioner: Change Enablement. \nExperience in regulated or audit-driven environments such as Financial Services. \nExperience supporting cloud, hybrid infrastructure, cybersecurity, network, application, database, endpoint, and enterprise platform changes. \nFamiliarity with Agile delivery, DevOps, CI/CD pipelines, release automation, infrastructure as code, automated testing, and automated change approval models. \nWorking knowledge of ISO 27001, SOC1, SOC 2, GDPR, or similar control frameworks. \nExperience creating dashboards and analytics using ServiceNow Performance Analytics, Power BI, Tableau, Excel, or similar tools. \nExperience supporting standard change models, risk scoring frameworks, process training materials, and stakeholder communication templates. \nRequired Technical Skills and Core Competencies\nITSM and Change: ITIL-aligned workflows, RFC quality, classifications, approvals, calendars, risk assessment, and closure. \nRisk Judgment: Identifies service, business, technical, security, compliance, and scheduling risks before implementation. \nService Tools: Use ITSM tools to review, route, schedule, document, report, and audit change records. \nProcess Discipline: Applies governance consistently while keeping the process practical and understandable. \nTechnology Ops: Working knowledge of infrastructure, applications, networks, databases, cloud, cybersecurity, endpoints, and production support. \nAccountability: Follows up, maintains accurate records, meets deadlines, and escalates unresolved risks properly. \nReporting: Create and interpret dashboards, KPI summaries, trend reports, data quality checks, and audit evidence. \nStakeholder Partnership: Builds effective relationships across technical teams, service owners, vendors, audit, and business stakeholders. \nDocumentation: Create clear meeting notes, change summaries, process guidance, work instructions, and communications. \nCommunication: Explains technical change activity clearly to technical and non-technical audiences. \nCollaboration Tools:Microsoft Office, Excel, PowerPoint, Teams, SharePoint, Visio, or equivalent tools. \nContinuous Improvement: Simplifies workflows, standardizes repeatable work, improves templates, and reduces rework. \nWHAT WE OFFER\nWe are committed to supporting your development, advancing your career, and providing benefits that matter to you.\nOur industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.\nOur global benefits also include:\nSupport for professional accreditations such as ACCA and study leave \nFlexible arrangements, generous holidays, plus an additional day off for your birthday!\nContinuous mentoring along your career progression \nActive sports, events and social committees across our offices \n24/7 support available from our Employee Assistance Program \nThe opportunity to invest in our growth and success through our Employee Share Plan \nPlus additional local benefits depending on your location \nAlter Domus is an Equal Opportunity Employer: Equity Statement\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.\n(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)","description_format":"text","description_chars":9633,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Financial Advisory, Valuation & Restructuring","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-16T12:20:55Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.607,"p_room":0.9,"age_days":7,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/alter-domus-senior-change-management-analyst","json_url":"https://alion.io/job/alter-domus-senior-change-management-analyst.json","meta":{"generated_at":"2026-10-22T11:46:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54681},"rest":"https://alion.io/mcp/rest/get_company?id=54681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falter-domus-senior-change-management-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falter-domus-senior-change-management-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falter-domus-senior-change-management-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alter-domus-senior-change-management-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falter-domus-senior-change-management-analyst"}]}