{"id":3912925,"url":"https://alion.io/job/alter-domus-senior-field-service-engineer","title":"Senior Field Service Engineer","company":{"id":54681,"name":"Alter Domus","domain":"alterdomus.com","url":"https://alion.io/company/alter-domus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":82,"open_postings":21,"ghost_share":0,"stale_share":0.905,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":42500,"max":75000,"currency":"USD","period":"year","gross":true,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T03:21:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"ABOUT US:\nAs a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.\nWith a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.\nFind out more about life at Alter Domus at careers.alterdomus.com\nJOB DESCRIPTION:\nFor our IT Department, we are seeking a Senior Field Service Engineer to provide reliable, professional on-site support for end-user devices and workplace equipment across our supported locations.\nThis role sits at the foundation of our Field Services operation, ensuring devices are prepared, delivered, maintained and managed accurately throughout their lifecycle. You will work closely with end users, follow documented procedures and contribute to the accuracy of our asset and inventory data.\nThe ideal candidate is organised, service-oriented and takes pride in delivering consistent, high-quality support.\nYour role:\nPrepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes. \nPerform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations. \nProvide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment. \nSupport device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption. \nSchedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non-standard or complex issues when required. \nConduct user acceptance testing upon completion of installations or repairs, obtaining sign-off in accordance with agreed procedures. \nManage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner. \nUpdate and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle. \nSupport logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair. \nPrepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes. \nAct as on-site remote hands at assigned locations, supporting infrastructure and network teams where specialised expertise is not available locally. This includes power cycling equipment, running basic diagnostics, confirming network connectivity, performing visual inspections and assisting with basic rack and stack operations where required. \nAvailability to support activities outside standard business hours, including weekends, may be required with prior notice - particularly in the context of infrastructure maintenance windows, switch upgrades, disaster recovery or business continuity exercises. \nYour profile:\nBasic working knowledge of Windows 11 and Microsoft 365 in an end-user support context. \nFamiliarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot. \nBasic understanding of hardware troubleshooting for laptops, desktops and common peripherals. \nBasic awareness of asset management principles, inventory processes and data protection requirements. \nExperience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent. \nAbility to follow documented procedures accurately and update records consistently. \nStrong communication skills with professional, user-facing manner and a customer-first approach. \nOrganised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively. \nCompliance with safety protocols and quality standards is always expected, as this role acts as the on-site representative of the company's technology and service standards. \nNice to have:\nITIL Foundation, CompTIA A+, Microsoft Fundamentals or equivalent vendor hardware certification. \nExperience supporting Mac OS environments. \nEnglish is required. Knowledge of the local language of the assigned site is an advantage and may be required depending on location. \nWHAT WE OFFER:\nWe are committed to supporting your development, advancing your career, and providing benefits that matter to you.\nOur industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.\nOur global benefits also include:\nSupport for professional accreditations \nFlexible arrangements, generous holidays, plus an additional day off for your birthday!\nContinuous mentoring along your career progression \nActive sports, events and social committees across our offices \n24/7 support available from our Employee Assistance Program \nThe opportunity to invest in our growth and success through our Employee Share Plan \nPlus additional local benefits depending on your location \nSalary range: For this role we offer a salary range of $42,500 - $75,000 gross per year.\nEquity in every sense of the word:\nWe are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.\nWe celebrate our differences, and recognise that our success relies on diverse perspectives and experiences, as we work towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.\nWe are committed to ensuring a welcomling recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.\n(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)\n#LI-HYBRID #LI-DH1","description_format":"text","description_chars":6950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Advisory, Valuation & Restructuring","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-11-07T08:54:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":2,"median_offered_wage_usd":140833,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":19,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/alter-domus-senior-field-service-engineer","json_url":"https://alion.io/job/alter-domus-senior-field-service-engineer.json","meta":{"generated_at":"2026-11-13T04:29:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54681},"rest":"https://alion.io/mcp/rest/get_company?id=54681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falter-domus-senior-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falter-domus-senior-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falter-domus-senior-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alter-domus-senior-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falter-domus-senior-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3912925}},{"tool":"search_jobs","arguments":{"company":"alterdomus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3912925},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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