{"id":367344,"url":"https://alion.io/job/altera-customer-operations-inside-sales-representative-3","title":"Customer Operations & Inside Sales Representative","company":{"id":5328,"name":"Altera","domain":"altera.com","url":"https://alion.io/company/altera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":15,"ghost_share":0,"stale_share":0.333,"repost_share":0.067,"time_to_fill_p50_days":57,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-07-28T00:00:00Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-13T19:09:05Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"Job Details:\nJob Description:\nWe are seeking a highly organized, customer-focused Inside Sales Representative and Customer Operations professional to serve as the primary operational point of contact for assigned customers and distribution partners. In this role you will own the end-to-end customer relationship across the Lead-to-Order process - managing demand signals, order execution, escalations, and account health - working in close partnership with field sales, FAEs, and distribution partners. A key focus of this role is driving customer intimacy - maintaining proactive engagement with customer procurement and planning contacts, understanding demand roadmaps, and anticipating customer needs ahead of formal requests.\nInside Sales Representative & Customer Operations is a commission-eligible role with accountability for assigned accounts across customer operations and inside sales functions, including opportunity management, revenue forecast, order management, and customer communications.\nKey Responsibilities:\nBuild and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel\n\nDrive customer intimacy through proactive engagement with procurement and planning contacts - maintaining visibility of customer demand outlook, design roadmaps, and order coverage to anticipate needs and support commercial planning.\n\nProvide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation\n\nWork directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.\n\nManage escalation and exception requests on customer orders and supply, serving as the customer-facing point of accountability - owning communication and follow-through with distributors and customers while coordinating resolution with internal operational teams.\n\nCoordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations\n\nWork with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.\n\nMaintain accurate design registration for DDC and opportunity data in the CRM system.\n\nEnsuring correct distributor margin is applied for each opportunity\n\nCollaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities\n\nPrepare sales reports, pipeline updates, and account summaries for internal stakeholders.\n\nSupport QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.\n\nAssist in onboarding new sales team members by providing training on internal tools and processes\n\nQualifications:\nQualifications\nBachelor’s degree or equivalent experience in business, or a related field.\n\n3+ years in a customer operations, inside sales, or sales operations role, with demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment.\n\nFamiliarity with high-touch technical sales and distribution models\n\nStrong interpersonal skills with the ability to communicate confidently with both customers and internal teams.\n\nProactive, relationship-driven, and highly organized, with a focus on customer success.\n\nProficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.\n\nStrong attention to detail and process orientation\n\nFluency - both spoken and written - in English and the local language of the region where the assigned customer base resides\n\nDesired Competencies\nPeople skills (teamwork, conciseness, working independently) and good business acumen\n\nAbility to multitask and work in a dynamic and changing environment either independently or in a team\n\nEffective communication skills with the ability to adapt style and content appropriately for the audience\n\nUnderstanding of FPGA sales process is an advantage\n\nCustomer operations mindset - bias toward ownership, resolution, and customer outcome rather than process handoff\n\nResults-oriented with comfort working against defined metrics and service expectations\n\nJob Type:\nRegularShift:\nShift 1 (United Kingdom)Primary Location:\nLondon, United Kingdom (Remote)Additional Locations:\nPosting Statement:\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.","description_format":"text","description_chars":4880,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips"],"lifecycle":[{"event":"open","at":"2026-09-05T20:13:17Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.623,"p_room":0.44,"age_days":77,"expected_fill_days":57,"reasons":["conf:10","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/altera-customer-operations-inside-sales-representative-3","json_url":"https://alion.io/job/altera-customer-operations-inside-sales-representative-3.json","meta":{"generated_at":"2026-10-13T21:57:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5328},"rest":"https://alion.io/mcp/rest/get_company?id=5328"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltera-customer-operations-inside-sales-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltera-customer-operations-inside-sales-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltera-customer-operations-inside-sales-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altera-customer-operations-inside-sales-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltera-customer-operations-inside-sales-representative-3"}]}