{"id":3616494,"url":"https://alion.io/job/altera-digital-health-associate-technical-support-consultant","title":"Associate Technical Support Consultant","company":{"id":1992,"name":"Altera Digital Health","domain":"alterahealth.com","url":"https://alion.io/company/altera-digital-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-11-02T16:41:08Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T00:49:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Associate Technical Support Consultant \nExperience: Fresher / 0-1 year \nLocation: Remote \nEmployment Type: Full-Time \nDepartment: Technical Support / Customer Support\nJob Summary\nWe are looking for a motivated and technically inclined Associate Technical Support Consultant to join our Technical Support team. This is an entry-level opportunity for a fresher who is passionate about technology, problem-solving, and helping customers.\nThe successful candidate will receive training on our enterprise healthcare software products and support processes and will work closely with experienced consultants to troubleshoot and resolve customer issues.\nThe role provides an opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems.\nKey Responsibilities\nProvide first-level technical support to customers using enterprise healthcare software applications. \nInvestigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems. \nAnalyse reported problems by gathering relevant information, reviewing logs, identifying error messages, and following established troubleshooting procedures. \nFollow documented Standard Operating Procedures (SOPs), Knowledge Articles, and troubleshooting guides to resolve common issues. \nPerform basic application configuration, validation, and troubleshooting activities under the guidance of senior team members. \nCollaborate with senior technical consultants, development, infrastructure, database, interface, and other technical teams when additional expertise is required. \nMaintain accurate and detailed case documentation, including troubleshooting steps, findings, resolution, and customer communication. \nMeet defined SLA, productivity, quality, and customer satisfaction expectations. \nParticipate in knowledge-transfer sessions and continuously build knowledge of supported products. \nIdentify recurring issues and contribute ideas for improving knowledge articles, SOPs, automation, and support processes. \nUse available tools, documentation, and AI-assisted troubleshooting capabilities responsibly to improve investigation efficiency and resolution quality. \nCommunicate clearly and professionally with customers and internal teams through email, chat, and support calls. \nParticipate in rotational shifts, including evening/night/weekend coverage, based on business requirements. \nEscalate critical or high-impact issues promptly and ensure appropriate follow-up until resolution. \nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline. \nFresh graduates with strong technical aptitude are encouraged to apply. \nBasic understanding of: \nOperating systems, particularly Windows \nNetworking fundamentals \nDatabases and SQL concepts \nApplication troubleshooting \nSoftware development/support concepts \nGood analytical and problem-solving skills. \nStrong written and verbal communication skills. \nFlexible to work in rotational shift timings with certain weekend on call. \nPreferred / Good-to-Have Skills\nThese are not mandatory for freshers, but candidates with 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