{"id":2883695,"url":"https://alion.io/job/altera-digital-health-project-manager-2","title":"Project Manager","company":{"id":1992,"name":"Altera Digital Health","domain":"alterahealth.com","url":"https://alion.io/company/altera-digital-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-19T23:32:46Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T22:55:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Project Manager\nAltera Digital Health is seeking a motivated and detail-oriented Project Manager to join our Service Delivery Management (SDM) team. This is an exciting opportunity for an internal candidate who is passionate about client success, operational excellence, and driving measurable business outcomes. The Project Manager will serve as a key liaison between our clients and internal teams, ensuring the highest standards of service delivery while contributing to the company's growth and profitability.\nKey Responsibilities\nClient Relationship & Service Delivery Management\nServe as a primary point of contact for assigned client accounts, building trusted, long-term relationships\nManage and monitor contracted service delivery to ensure all commitments are met\nAchieve and maintain a 95% client retention rate by proactively addressing client needs and concerns\nProject & Task Management\nOversee end-to-end project delivery, ensuring 100% on-time delivery against agreed deadlines\nTrack and manage all work against the client's Statement of Work (SOW)\nProfessionally manage scope creep by guiding clients through the formal change request process\nEnsure all assigned Client Success Initiatives are fully implemented with success criteria met and signed off by stakeholders\nReview and update the Weekly Project Summary Report, tracking monthly hours utilized by task and team\nFinancial & Budget Management\nManage monthly budget submissions and forecasting through the Clarity portal, including cost plan creation, reconciliation of forecasted vs. actual units, and submission for approval\nReview and approve team timesheets weekly, handling discrepancies promptly\nMonitor contracted growth metrics monthly and coordinate overage invoicing as needed\nReview monthly EBITA and financial files, updating the Monthly Ops Tracker before the 20th of each month\nSLA & Compliance Management\nAchieve 95% or higher monthly SLA/OLA adherence across all assigned accounts\nPrepare, maintain, and update monthly SLA documentation and trackers\nMonitor SLA breaches, obtain remediation plans from responsible teams, and document findings\nMonitor major incidents for assigned clients, coordinating with GMS resources for testing and validation as needed\nContract & Account Management\nMaintain centralized, up-to-date contract documentation for all assigned accounts\nTrack contract end dates and proactively coordinate extensions with AVPs and AOEs before expiration\nSupport AVPs in proposing additional services to clients during contract negotiations\nDevelop and maintain RACI matrices and escalation matrices in accordance with contract requirements, reviewing and updating them regularly\nBusiness Development & Growth\nActively identify 1-2 upsell and cross-sell opportunities per cycle by listening for client challenges during service delivery interactions and escalating leads to the appropriate sales or account management channels\nContribute toward a 15% increase in referenceable accounts by delivering exceptional client experiences\nInnovation & Continuous Improvement\nDeliver 1-2 AI projects with measurable, quantifiable impact (e.g., minimum 10% reduction in time spent on specific tasks)\nIdentify and implement process improvements derived from customer feedback each quarter\nPursue and complete project management certification and relevant training to enhance professional skills\nRequired Qualifications\nProven experience in project management, service delivery, or a client-facing operations role\nStrong understanding of contract management, SLA/OLA frameworks, and financial tracking\nDemonstrated ability to manage multiple client accounts simultaneously with a high degree of organization\nExcellent communication and interpersonal skills with the ability to build trust at all stakeholder levels\nProficiency in project management tools and reporting platforms\nExperience with timesheet management and budget forecasting processes\nPreferred Qualifications\nProject Management certification (PMP, CAPM, or equivalent) or active pursuit of certification\nKey Competencies\nBusiness Acumen - Understands the financial drivers of the business and makes decisions that support revenue, cost efficiency, and EBITA goals\nCustomer Focus - Consistently places the client experience at the center of all decisions and actions\nManaging & Measuring Work - Sets clear goals, tracks progress rigorously, and holds self and others accountable to outcomes\nProcess Management - Identifies inefficiencies and implements structured improvements\nStrategic Agility - Anticipates future opportunities and adapts approach to meet evolving client and business needs\n Innovation Management - Embraces new technologies and approaches to drive continuous improvement","description_format":"text","description_chars":4747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","EHR & Clinical Software","Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-19T23:32:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":43,"reasons":["conf:6","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/altera-digital-health-project-manager-2","json_url":"https://alion.io/job/altera-digital-health-project-manager-2.json","meta":{"generated_at":"2026-10-21T07:56:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1992},"rest":"https://alion.io/mcp/rest/get_company?id=1992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltera-digital-health-project-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltera-digital-health-project-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltera-digital-health-project-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altera-digital-health-project-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltera-digital-health-project-manager-2"}]}