{"id":93825,"url":"https://alion.io/job/altera-it-end-user-support-specialist","title":"IT End User Support Specialist","company":{"id":5328,"name":"Altera","domain":"altera.com","url":"https://alion.io/company/altera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":16,"ghost_share":0,"stale_share":0.313,"repost_share":0.063,"time_to_fill_p50_days":57,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jerusalem, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":117000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-17T23:58:25Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":95},"description":"Job Details:\nJob Description:\nWe are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end-user systems and infrastructure.\nKey Responsibilities\nProvide Tier 2/3 support for hardware, software, and network issues\n\nTroubleshoot and fix escalated issues quickly to keep things running smoothly\n\nSet up and maintain laptops, mobile devices, and peripherals\n\nSupport systems like Active Directory, email, and VPN access\n\nHandle printer troubleshooting and fixes\n\nHelp users with conference room AV setups (Crestron, Logitech, etc.)\n\nJump in on IT projects like upgrades, migrations, and deployments\n\nTroubleshoot login issues, Wi-Fi problems, and application errors\n\nDocument solutions and processes for the knowledge base/SOP\n\nWork with other teams to improve overall IT support and user experience\n\nQualifications:\nRequired Qualifications\nBachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience)\n\n3+ years of experience in IT support or help desk roles\n\nStrong knowledge of Windows and/or macOS environments\n\nExperience with Active Directory, Office 365, and endpoint management tools\n\nSolid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)\n\nProven ability to troubleshoot complex technical issues\n\nExcellent communication and customer service skills\n\nPreferred Qualifications\nIndustry certifications (e.g., CompTIA A+, or Microsoft certifications)\n\nExperience with ticketing systems (Service-Now)\n\nFamiliarity with cloud platforms such as Azure, Microsoft Intune\n\nExperience supporting remote or hybrid work environments\n\nKey Competencies\nProblem-solving and analytical thinking\n\nStrong attention to detail\n\nAbility to prioritize and manage multiple tasks\n\nCustomer-focused mindset\n\nWork Environment\nOn-site\n\nMay require occasional after-hours support or on-call rotation\n\nJob 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