{"id":3036824,"url":"https://alion.io/job/altera-vip-it-av-support-it-end-user-services-contract","title":"VIP IT & AV Support – IT End User Services - Contract","company":{"id":5328,"name":"Altera","domain":"altera.com","url":"https://alion.io/company/altera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":13,"ghost_share":0,"stale_share":0.385,"repost_share":0.077,"time_to_fill_p50_days":60,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82900,"max":124300,"currency":"USD","period":"year","gross":null,"usd_annual":124300},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-21T21:38:48Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T15:21:55Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Details:\nJob Description:\nWe’re looking for someone who knows their technology and knows how to treat people. As our VIP IT & AV Support Specialist - Contract, you’ll provide “white glove” support to executives and key stakeholders, ensuring their technology works seamlessly wherever they work. This role combines high-touch executive IT support with hands-on audiovisual (AV) support for executive meetings, conference rooms, presentations, and corporate events.\nYou’ll be responsible for delivering fast, reliable, and discreet technical support while ensuring executive technology and meeting experiences run smoothly. If you’re proactive, technically strong, and can remain calm under pressure, this role is for you.\nKey Responsibilities\nProvide dedicated, priority IT and AV support to executives and VIP users onsite and remotely.\nDeliver personalized, white-glove service with a focus on responsiveness, professionalism, and attention to detail.\nTroubleshoot and resolve hardware, software, networking, mobile device, and collaboration technology issues with urgency and minimal disruption.\nProvide hands-on AV support for executive meetings, presentations, town halls, and corporate events.\nSet up, operate, and troubleshoot conference room AV systems, including displays, cameras, microphones, speakers, room controllers, and video conferencing equipment.\nSupport Microsoft Teams Rooms, Zoom Rooms, and related meeting room technologies.\nPerform pre-meeting technology checks to ensure conference rooms and executive presentations are fully operational.\nTroubleshoot complex AV issues, including audio quality, video connectivity, display problems, wireless presentation, and conferencing integration.\nProactively monitor and maintain executive technology environments and AV systems to prevent issues before they arise.\nHandle sensitive information with the highest level of confidentiality and discretion.\nAct as a single point of contact for VIP users, managing IT and AV incidents from initial request through resolution.\nCoordinate with infrastructure, network, security, facilities, and other technical teams to resolve complex issues.\nProvide concierge-level onboarding for new executives, including device configuration, technology setup, and personalized training.\nMaintain accurate documentation of AV configurations, executive technology environments, support activities, and troubleshooting procedures.\nParticipate in Service Desk operations, IT projects, and other End User Services responsibilities as needed. This position is not limited to VIP support.\nProvide after-hours and on-call support as required, including potential travel to executive residences to troubleshoot critical technology issues.\nThe pay range below is for Bay Area California only. Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc. We also offer incentive opportunities that reward employees based on individual and company performance.\n$82.9K - $124.3K USD\nWe use artificial intelligence to screen, assess, or select applicants for the position. Applicants must be eligible for any required U.S. export authorizations.\nQualifications:\nRequired Qualifications\n5+ years of experience in IT support, including at least 2 years supporting executive or VIP users.\nHands-on experience supporting audiovisual systems, conference room technology, and video conferencing environments.\nStrong troubleshooting skills across Windows, macOS, iOS, and Android environments.\nExperience with Microsoft 365, Microsoft Teams, Zoom, and enterprise collaboration tools.\nWorking knowledge of Microsoft Teams Rooms, Zoom Rooms, and enterprise meeting room AV systems.\nFamiliarity with AV components, including cameras, microphones, speakers, displays, room controllers, and presentation systems.\nSolid understanding of networking fundamentals, VPNs, connectivity, and remote access technologies.\nAbility to troubleshoot complex IT and AV issues under pressure and minimize disruption to executive meetings.\nExceptional communication, interpersonal, and customer service skills.\nHigh level of professionalism, discretion, and executive presence.\nAbility to work flexible hours and participate in an on-call rotation, including occasional travel to executive residences when necessary.\nPreferred Qualifications\nExperience in white-glove or concierge IT support environments.\nExperience supporting executive conference rooms, boardrooms, town halls, and large-scale corporate events.\nFamiliarity with Logitech conference room equipment and other enterprise AV platforms.\nExperience with Microsoft Teams Rooms, Zoom Rooms, and integrated room control systems.\nKnowledge of AV signal flow, audio routing, display connectivity, USB peripherals, and wireless presentation technologies.\nExperience coordinating AV installations, equipment upgrades, room testing, and preventative maintenance.\nIT or AV certifications, such as CompTIA A+, Network+, Microsoft certifications, or relevant audiovisual industry certifications.\nExperience with ITSM platforms such as ServiceNow.\nJob Type:\nContract Employee (Fixed Term)Shift:\nShift 1 (United States of America)Primary Location:\nSan Jose, California, United StatesAdditional Locations:\nPosting Statement:\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or 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