{"id":2144839,"url":"https://alion.io/job/alteryx-associate-digital-customer-success-programs","title":"Associate, Digital Customer Success Programs","company":{"id":4949,"name":"Alteryx","domain":"alteryx.com","url":"https://alion.io/company/alteryx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alteryx","optional":false},{"name":"Intercom","optional":false},{"name":"Marketo","optional":false},{"name":"Salesforce","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-19T00:27:16Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Meet the Moment with Alteryx\nWe're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.\nYou'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.\nIf you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.\nWhy work for just any analytics company?\nAt Alteryx, we are explorers, dreamers, and innovators. We’re on a journey to build the best analytics platform in the world-and we can’t do it without people like you leading the way. Forget the stereotypical tech companies of the past. Embrace the unconventional, exercise your imagination, and help alter the future with Alteryx.\nWe are looking for an Associate, Digital Customer Success Programs in India to join our Global Digital Customer Success Programs team. This role is ideal for an early-career professional who is highly organized, execution-focused, collaborative, and excited to contribute to scalable customer engagement and lifecycle automation programs that support onboarding, product adoption, customer satisfaction, retention, and growth.\nThis is primarily an execution and delivery-focused role, supporting customer lifecycle programs and digital engagement initiatives from planning through launch and ongoing management. While this role does not own program strategy, we highly value individuals who question the status quo, identify opportunities for improvement, and bring a mindset of continuous optimization, efficiency, and scalable execution.\nAbout the Role\nAs an Associate on the Digital Customer Success Programs team, you will contribute to the day-to-day execution, coordination, and delivery of customer lifecycle programs and engagement initiatives. You will work closely with Customer Success, Operations, Product, and Marketing teams to help deliver digital omni-channel customer engagement initiatives accurately, efficiently, and at scale.\nThis role is focused on building and supporting scalable, repeatable execution mechanisms that enable the team to deliver consistent customer experiences globally. In addition to supporting program delivery, you will help document, refine, and improve workflows and processes that allow the organization to scale effectively over time while balancing creative problem-solving with structured execution.\nSuccess in this role requires strong attention to detail, adaptability, and the ability to execute consistently in a fast-paced environment. You will work within established frameworks and scalable mechanisms while helping improve workflows, documentation, and team efficiency over time.\nThis role helps create the bridge between scalable digital and community-led engagement and more strategic, relationship-driven customer experiences. By enabling consistent, high-quality customer interactions across the lifecycle, this role helps Customer Success teams engage customers more effectively at the right moments and in the right ways.\nThis is a highly collaborative, global role that partners extensively with US-based stakeholders and cross-functional teams across multiple regions. Flexibility in working hours and comfort collaborating across time zones will be important for success.\nWhat You’ll Do\nProgram & Lifecycle Execution\nExecute Digital Customer Success programs and omni-channel customer outreach using and continuously improving established workflows, templates, and engagement processes.\nDeliver onboarding, adoption, renewal, and customer engagement initiatives across digital channels.\nContribute to scalable customer engagement experiences that improve onboarding success, product adoption, customer satisfaction, and retention outcomes.\nSupport customer engagement initiatives that connect digital, community, and relationship-led experiences in a scalable and consistent way across the customer lifecycle.\nPrepare, validate, and QA audience lists, segmentation logic, and lifecycle workflows before launch.\nMonitor recurring program execution activities and ensure timelines and deliverables are met consistently.\nIdentify execution issues, process gaps, or data discrepancies and escalate them quickly and clearly.\nWorkflow & Program Coordination\nMaintain and optimize digital customer journey workflows and lifecycle automation programs across internal systems and tools.\nAssist with testing, validation, and rollout of workflow enhancements and process improvements.\nFollow documented procedures and standards to maintain accuracy, consistency, and data integrity.\nSupport reporting and performance analysis by gathering program metrics and organizing engagement data.\nCross-Functional Coordination\nPartner closely with Customer Success, RevOps, Marketing, Product, and Operations stakeholders to support program delivery.\nParticipate in regular working sessions, project check-ins, and operational reviews.\nMaintain trackers, documentation, schedules, and execution plans to ensure visibility and alignment across teams.\nCollaborate effectively with global teams and adapt to shifting priorities and business needs.\nContinuous Improvement & Optimization\nBring curiosity and a process-improvement mindset to everyday work.\nHelp document, refine, and build scalable mechanisms and repeatable processes that enable the team to grow efficiently while maintaining consistency and quality.\nProactively identify opportunities to streamline workflows, reduce manual effort, improve customer experience, or increase operational efficiency.\nBring a creative and resourceful mindset to solving problems, balancing scrappy execution with long-term scalability and structure.\nQuestion existing processes constructively and contribute ideas that help the team scale more effectively.\nWho You Are\nAn execution-oriented professional who enjoys delivering high-quality outcomes through coordination, organization, and consistent execution.\nComfortable working within structured processes and scalable program frameworks.\nHighly detail-oriented, organized, and dependable in managing recurring tasks and timelines.\nCurious, proactive, and willing to challenge inefficient processes constructively.\nStrong communicator who collaborates effectively across teams and functions.\nAdaptable and comfortable working in a fast-paced, globally distributed environment.\nWhat You Bring\n2-4 years of experience in Customer Success, Marketing Operations, Digital Programs, Communications, or a related field.\nBachelor’s degree or equivalent practical experience.\nExperience supporting execution of customer communications, digital programs, operational workflows, or lifecycle initiatives.\nFamiliarity with CRM, marketing automation, or customer engagement platforms is preferred.\nExposure to tools such as Salesforce, Marketo, Gainsight, Intercom, Snowflake, or similar platforms is a plus.\nStrong organizational skills and attention to detail.\nAbility to manage multiple operational tasks while maintaining accuracy and consistency.\nStrong written and verbal communication skills.\nWillingness and flexibility to collaborate across global time zones, including regular overlap with US-based stakeholders and teams.\nWhy This Role Matters\nThis role plays a critical part in ensuring customers receive timely, accurate, and engaging experiences throughout their lifecycle with Alteryx. By supporting the scalable execution of digital customer programs and engagement initiatives, you will directly contribute to customer onboarding, product adoption, retention, and overall customer experience.\nThis role also helps strengthen the connection between scalable digital engagement and more personalized, relationship-driven customer experiences, enabling Customer Success teams to engage customers more effectively across every stage of the customer journey.\nThis is an opportunity to gain hands-on experience in Digital Customer Success and lifecycle programs while contributing to high-impact global initiatives in a collaborative and fast-moving environment.\nFind yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.\nThis position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.","description_format":"text","description_chars":8898,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Integration & ETL Tools","Data Science & Notebook Platforms"],"lifecycle":[{"event":"open","at":"2026-10-09T04:08:20Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.456,"p_room":0.36,"age_days":75,"expected_fill_days":39,"reasons":["conf:29","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/alteryx-associate-digital-customer-success-programs","json_url":"https://alion.io/job/alteryx-associate-digital-customer-success-programs.json","meta":{"generated_at":"2026-10-20T08:37:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4949},"rest":"https://alion.io/mcp/rest/get_company?id=4949"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falteryx-associate-digital-customer-success-programs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falteryx-associate-digital-customer-success-programs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falteryx-associate-digital-customer-success-programs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alteryx-associate-digital-customer-success-programs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falteryx-associate-digital-customer-success-programs"}]}