{"id":3440010,"url":"https://alion.io/job/alteva-rcm-client-success-manager","title":"Client Success Manager","company":{"id":3907747,"name":"Alteva RCM","domain":"altevarcm.com","url":"https://alion.io/company/alteva-rcm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":133,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-07-02T17:36:01Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T19:23:41Z","board_verified":true,"closed_at":null,"days_open":124,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":123},"description":"About Us\nAt Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.\nPosition Summary \nThe Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and measurable operational success across the revenue cycle partnership. This role acts as the central bridge between clients and internal teams including billing, coding, authorizations, intake, and accounts receivable to ensure issues are addressed promptly, expectations are aligned, and client goals are translated into operational follow-through. \nThe Client Success Manager is responsible for maintaining trust-based client relationships, driving proactive communication, managing escalations with professionalism and urgency, and identifying opportunities to improve client performance and long-term partnership value. This role requires strong healthcare acumen, professional presentation, sound judgment, executive-level communication, and the endurance to navigate complex client needs while maintaining internal accountability and service consistency. \nKey Responsibilities \nClient Relationship Management & Retention \nServe as the primary point of contact for assigned clients, building strong relationships with physicians, practice leaders, and administrative stakeholders \nDevelop a strong understanding of each client’s priorities, pain points, and success metrics to support retention and long-term partnership growth \nConduct regular client meetings and business reviews to maintain alignment, reinforce value, and proactively address risks \nIdentify signs of client dissatisfaction or service gaps early and coordinate action plans to protect retention \nClient Performance Oversight & Accountability \nMonitor client performance across revenue cycle functions, including claim flow, collections trends, denials, AR concerns, and unresolved operational issues \nTranslate operational performance into clear client-facing insights, action items, and priorities \nDrive accountability across internal teams by tracking commitments, deliverables, and next steps through resolution \nSupport onboarding and stabilization for new or expanding client accounts \nStrategic Communication & Issue Resolution \nLead client communication related to service performance, operational updates, and escalations with confidence and professionalism \nManage sensitive conversations with diplomacy, especially when addressing dissatisfaction, operational challenges, or shared accountability \nPrepare for and lead client meetings with clear agendas, status updates, and follow-up actions \nEnsure major concerns, decisions, and requests are documented clearly and communicated to the appropriate stakeholders \nCross-Functional Collaboration \nPartner closely with Billing, AR, Coding, Authorizations, Intake, and other teams to align client needs with operational execution \nCoordinate resolution of client-specific issues impacting reimbursement, reporting, denials, claims, or workflow continuity \nAdvocate for the client internally while reinforcing realistic expectations and process discipline \nCollaborate with leadership on at-risk accounts, major escalations, and service improvement opportunities \nIdentify recurring themes across accounts and partner cross-functionally to improve client outcomes and consistency \nReporting, Insights & Continuous Improvement \nMaintain visibility into account health, client sentiment, unresolved issues, and escalation trends across assigned accounts \nProvide leadership with clear updates on account status, retention risk, and service concerns \nTrack recurring issues to identify root causes and opportunities for operational improvement \nHelp standardize client success processes, communication cadences, and account management best practices \nQualifications \n5+ years of experience in healthcare account management, client success, physician relations, revenue cycle, medical billing, or a related client-facing healthcare operations role \nStrong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers \nDemonstrated ability to manage client relationships, navigate escalations, and drive cross-functional follow-through in a service environment \nStrong communication and interpersonal skills, with the ability to build trust and handle difficult conversations with professionalism and tact \nHighly organized, detail-oriented, and able to manage multiple priorities effectively \nComfortable using reporting and operational data to support client discussions and internal accountability \nResilient, composed, and growth-oriented, with the ability to perform well in high-pressure situations \nPreferred Qualifications \nExperience in a medical billing company, RCM environment, or physician practice support setting \nExperience supporting physician clients, medical groups, or provider organizations in a relationship management or operational liaison role \nWorking knowledge of payer behavior, denial trends, credentialing dependencies, and front-to-back revenue cycle operations \nExperience leading client meetings, business reviews, or performance discussions with external stakeholders \nFamiliarity with healthcare reporting tools, EMRs, billing platforms, PowerBI and Microsoft Office \nPerformance Metrics \nPerformance against client service goals and operational follow-through \nClient retention rate across assigned accounts \nClient satisfaction and relationship health \nTimeliness and effectiveness of issue resolution and escalation management \nReduction in recurring client issues and preventable escalations \nOnboarding and stabilization success for new or transitioning accounts \nAccuracy and timeliness of account updates, risk reporting, and internal coordination \nPay Range\n$85,000—$125,000 USD\nBenefits\nAlteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.","description_format":"text","description_chars":6508,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-29T05:36:13Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.775,"p_room":0.6,"age_days":123,"expected_fill_days":133,"reasons":["conf:0","win:late","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/alteva-rcm-client-success-manager","json_url":"https://alion.io/job/alteva-rcm-client-success-manager.json","meta":{"generated_at":"2026-11-03T21:50:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3907747},"rest":"https://alion.io/mcp/rest/get_company?id=3907747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falteva-rcm-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falteva-rcm-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falteva-rcm-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alteva-rcm-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falteva-rcm-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3440010}},{"tool":"search_jobs","arguments":{"company":"altevarcm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3440010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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