{"id":3440033,"url":"https://alion.io/job/alteva-rcm-client-success-senior-manager","title":"Client Success Senior Manager","company":{"id":3907747,"name":"Alteva RCM","domain":"altevarcm.com","url":"https://alion.io/company/alteva-rcm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-07-02T17:37:04Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-03T05:04:11Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":123},"description":"About Us\nAt Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.\nPosition Summary \nThe Client Success Senior Manager provides leadership, oversight, and accountability across a portfolio of physician and practice clients managed through a team of Client Success Managers. This role is responsible for ensuring a high-quality client experience, strong retention, and consistent operational performance across the client success function. Acting as a senior bridge between clients, Client Success Managers, and internal operational teams, the Client Success Senior Manager ensures client priorities are appropriately escalated, aligned, and translated into coordinated action. \nThe Client Success Senior Manager is responsible for managing and developing Client Success Managers, strengthening team execution, supporting high-priority client relationships, and driving consistency in communication, service delivery, and account management practices. This role requires strong healthcare and revenue cycle knowledge, people leadership capability, executive presence, sound judgment, and the ability to manage both team performance and complex client dynamics in a fast-paced environment. \nKey Responsibilities \nTeam Leadership & People Management \nLead, coach, and develop a team of Client Success Managers \nSet clear expectations for client management, communication, escalation handling, and follow-through \nProvide regular feedback and performance management to ensure accountability and growth \nSupport onboarding, training, and development of new Client Success Managers \nMonitor team capacity, account assignments, and coverage needs across the client portfolio \nClient Portfolio Oversight & Retention \nMaintain oversight of the broader client portfolio, ensuring strong retention, relationship health, and service consistency across accounts \nMonitor account health, client sentiment, service risks, and retention concerns across the team’s book of business \nPartner with Client Success Managers on at-risk accounts, complex client situations, and high-priority relationships \nSupport strategic client conversations, business reviews, and executive-level meetings as needed \nOperational Accountability & Escalation Management \nOversee team execution against client service goals, internal follow-through, and resolution of client-impacting issues \nEnsure Client Success Managers are translating client concerns into actionable internal priorities and coordinating timely resolution \nEscalate material client risks, dissatisfaction trends, or performance breakdowns to leadership with clear context and recommendations \nCross-Functional Leadership & Client Experience \nServe as a senior escalation point for client relationship issues and sensitive service concerns beyond the scope of the CSM \nStrengthen alignment between Client Success and internal teams to improve communication, responsiveness, and execution \nAdvocate for client needs while reinforcing realistic expectations and operational consistency \nIdentify recurring themes across accounts and partner cross-functionally to improve workflows and client experience \nReporting, Performance Management & Continuous Improvement \nMaintain visibility into team performance, account health, unresolved issues, escalation trends, and retention risk across the client portfolio \nProvide leadership with clear reporting on client success performance, account risk, major escalations, and team effectiveness \nTrack trends across client accounts to identify root causes, operational gaps, and service improvement opportunities \nHelp standardize client success processes, communication cadences, and account management expectations across the team \nQualifications \n8+ years of experience in healthcare account management, client success, physician relations, revenue cycle, medical billing, or a related client-facing healthcare operations role \n3+ years of experience leading people, managing client-facing teams, or overseeing cross-functional account performance in a healthcare services environment \nStrong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers \nDemonstrated ability to lead teams, manage escalations, coach performance, and drive accountability across internal and external stakeholders \nStrong executive communication and interpersonal skills, with the ability to build trust, navigate difficult conversations, and represent the organization professionally \nHighly organized, detail-oriented, and able to manage competing priorities across both team leadership and client portfolio oversight \nComfortable using reporting and operational data to assess account health, guide team performance, and support leadership decision-making \nResilient, composed, and solutions-oriented, with the ability to perform effectively in high-pressure situations \nPreferred Qualifications \nExperience in a medical billing company, RCM environment, or physician practice support setting \nExperience supporting physician clients, medical groups, or provider organizations in a relationship management or operational leadership role \nWorking knowledge of payer behavior, denial trends, credentialing dependencies, and front-to-back revenue cycle operations \nExperience leading executive client meetings, business reviews, or high-risk account recovery efforts \nFamiliarity with healthcare reporting tools, EMRs, billing platforms, PowerBI, and Microsoft Office \nPerformance Metrics \nPerformance against client service goals and operational follow-through across the assigned team portfolio \nClient retention rate across accounts managed by the team \nClient satisfaction and relationship health across the broader book of business \nTimeliness and effectiveness of escalation management and service recovery efforts \nReduction in recurring client issues and preventable escalations across accounts \nOnboarding, development, and performance of Client Success Managers \nAccuracy and timeliness of account updates, risk reporting, and team-wide internal coordination \nPay Range\n$120,000—$165,000 USD\nBenefits\nAlteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.","description_format":"text","description_chars":6757,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-29T05:36:13Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.214,"p_room":0.28,"age_days":122,"expected_fill_days":28,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/alteva-rcm-client-success-senior-manager","json_url":"https://alion.io/job/alteva-rcm-client-success-senior-manager.json","meta":{"generated_at":"2026-11-03T05:56:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3907747},"rest":"https://alion.io/mcp/rest/get_company?id=3907747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falteva-rcm-client-success-senior-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falteva-rcm-client-success-senior-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falteva-rcm-client-success-senior-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alteva-rcm-client-success-senior-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falteva-rcm-client-success-senior-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3440033}},{"tool":"search_jobs","arguments":{"company":"altevarcm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3440033},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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