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Our differentiators are an innovation-first approach, a strong focus on core development, and an ability to attack the challenging and complex problems of the biggest companies in the world.\nWe’re looking for a Technical Support Specialist to manage the day-to-day administration and user support of Claude and Perplexity across the organization, helping teams access and use both platforms effectively.\nKey Responsibilities\nManage user accounts, permissions, licenses, and workspace settings, including onboarding and offboarding.\n\nTroubleshoot access, SSO, configuration, and integration issues.\n\nHelp users get started with both platforms and resolve day-to-day technical queries.\n\nCoordinate issue resolution with internal teams and stakeholders, tracking escalations through to completion.\n\nPrepare usage and license utilization reports using available platform data.\n\nMaintain support documentation, troubleshooting guides, and onboarding materials.\n\nRequirements\nHands-on experience with both Claude and Perplexity, including workspace administration, user access management, and troubleshooting common user issues.\n\nExperience in technical support or SaaS application administration.\n\nWorking knowledge of SSO, user provisioning, and access management.\n\nStrong troubleshooting skills, including investigating configuration and integration issues.\n\nExperience handling support tickets and coordinating with internal teams or external vendors.\n\nAbility to interpret usage data and prepare operational reports.\n\nClear written and verbal communication skills, with the ability to explain technical issues to users with different levels of technical knowledge.\n\nA structured approach to documentation, prioritization, and follow-up.\n\n🔥We grow fast.\n🤓We learn a lot.\n🤹We prefer to do things instead of just talking about them.\nIf you would like to work in an environment that values trust and empowerment... don't hesitate, just apply!\nTech stack\nTechnical 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