{"id":3981192,"url":"https://alion.io/job/altra-call-technicien-support-technique-hotliner","title":"Technicien Support Technique Hotliner","company":{"id":3897416,"name":"Altra Call","domain":"altra-call.com","url":"https://alion.io/company/altra-call","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:01:28Z","employer_posted_date":null,"last_verified_at":"2026-11-06T00:01:28Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Altra Call recrute\n\nTechnicien Support Technique Hotliner\n\nPour assurer le support à distance pour le compte de son client.\n\nVous êtes passionné(e) par l’assistance technique et vous avez le sens du service client ?\n\n› Missions principales\n\n• Assurer la prise d’appels et la gestion des messages.\n\n• Créer et suivre les tickets via l’outil de gestion dédié.\n\n• Diagnostiquer, orienter et résoudre les incidents techniques.\n\n• Assurer un support efficace et professionnel aux utilisateurs.\n\n• Escalader les incidents complexes si nécessaire.\n\n› Profil recherché\n\n• Formation en informatique (BTS, Licence ou équivalent).\n\n• Expérience réussie de 2 à 3 ans minimum dans un poste similaire (support technique / helpdesk / hotline).\n\n• Excellente maîtrise des systèmes d’exploitation Windows et des logiciels courants.\n\n• Bon niveau de français à l’oral et à l’écrit.\n\n• Sens de l’écoute, esprit d’analyse et réactivité.\n\n› Nous offrons\n\n• Environnement de travail dynamique.\n\n• Opportunité d’évolution professionnelle.\n\n• Formation continue.\n\nComment postuler :\n\nCette opportunité vous intéresse et votre profil correspond ? Envoyez-nous votre CV via le formulaire \n\nPays / Ville › Tunisie, Sousse\n\nTéléphone › 58300195\n\nAdresse › 90 Av. Léopold Senghor, Sousse 4000\n\nSite web › https://altra-call.com/","description_format":"text","description_chars":1325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-09T19:47:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["seen:4","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/altra-call-technicien-support-technique-hotliner","json_url":"https://alion.io/job/altra-call-technicien-support-technique-hotliner.json","meta":{"generated_at":"2026-11-11T01:28:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3897416},"rest":"https://alion.io/mcp/rest/get_company?id=3897416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltra-call-technicien-support-technique-hotliner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltra-call-technicien-support-technique-hotliner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltra-call-technicien-support-technique-hotliner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altra-call-technicien-support-technique-hotliner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltra-call-technicien-support-technique-hotliner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3981192}},{"tool":"search_jobs","arguments":{"company":"altra-call.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3981192},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}