{"id":4241392,"url":"https://alion.io/job/altria-associate-manager-customer-delivery","title":"Associate Manager, Customer Delivery","company":{"id":1775024,"name":"Altria","domain":"altria.com","url":"https://alion.io/company/altria","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":104900,"max":152150,"currency":"USD","period":"year","gross":null,"usd_annual":152150},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-13T12:12:42Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T12:24:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Together We Innovate. Together We Change.\nAre you interested in helping bring promotional strategies to life through strong customer delivery, operational execution, and multi-functional collaboration? Join Altria's Technology & Corporate Development organization and play a key role in translating business priorities into scalable delivery solutions that support trade programs, sales execution, and customer engagement across the business! The Associate Manager, Customer Delivery is a hybrid role located in Richmond, VA.\nThis role supports the delivery of capabilities that enable trade programs and promotional strategies. You will collaborate with teams in commerce, sales, business functions, and technical areas. This will enable you to prioritize work, improve processes, and support systems and data needed for promotional initiatives. Success in this role requires proficiency in aligning business objectives with technology delivery while driving continuous improvement across trade program operations.\nWhat you will be doing:\nEngaging with business customers to translate promotional strategies into prioritized business and technology delivery initiatives.\nCollaborating with business, sales, operations, and technical groups to understand program objectives, workflows, and user needs.\nConverting business requirements into clear user stories, delivery plans, and actionable work items for delivery teams.\nSupporting the delivery and ongoing improvement of systems, data, and processes that enable promotional program execution and tracking.\nAligning trade program delivery priorities with technology capabilities, operational requirements, and business objectives.\nCoordinating across customer delivery and enterprise technology teams to ensure successful execution of promotional initiatives.\nAnalyzing data, business processes, and operational performance to seek opportunities for optimization and continuous improvement.\nDriving Agile delivery practices that enhance execution, clarity, customer engagement, and business outcomes.\nWe want you to have:\nBachelor's degree in Business, Information Systems, Technology, Supply Chain, Marketing, or a related field, or equivalent combination of education and experience.\n5+ years supporting business, operations, technology, customer delivery, or related initiatives.\nExperience working within Agile delivery environments and applying project management principles to drive successful outcomes.\nDeep technical proficiency capable of bridging business objectives and technology-enabled solutions.\nExpertise in SQL and experience performing data manipulation, analysis, and reporting activities.\nKnowledge of trade promotion processes, customer delivery operations, or commercial execution programs; Trade Promotion Management (TPM) experience is preferred.\nSuperb communication and collaboration skills demonstrating influence and effective partnership across multi-functional teams.\nStrong prioritization skills, attention to detail, and the ability to lead multiple priorities in a fast-paced environment.\nThe starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.\nWhy You’ll Love Building Your Career at Altria\nAt Altria, we believe a great career starts with feeling supported - both at work and in life. Here’s what you’ll find here:\nWork where life works for you - with flexible and remote options that fit your world, not the other way around.\nOwn your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully\nA place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real\nGet recognized for your work - annual merit increases and performance bonus\n A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary\nHelp with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends\nSupport for what matters most - comprehensive medical, dental, and vision coverage for you and your family\nCelebrating your milestones - paid parental and bonding leave for life’s biggest moments.\nWellness that goes beyond work - programs that care for your whole well-being at whatever stage you are in your life\nA culture that gives back - paid volunteer days and a shared commitment to making a difference\nAt Altria, we offer more than benefits - we offer a career that fits your life, rewards your ambition, and celebrates your impact.\nThis position is not eligible for sponsorship.","description_format":"text","description_chars":4812,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T12:12:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T14:20:25Z"},"pay":{"stated_usd_annual":152150,"is_top_pay":true},"html_url":"https://alion.io/job/altria-associate-manager-customer-delivery","json_url":"https://alion.io/job/altria-associate-manager-customer-delivery.json","meta":{"generated_at":"2026-11-13T14:20:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775024},"rest":"https://alion.io/mcp/rest/get_company?id=1775024"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltria-associate-manager-customer-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltria-associate-manager-customer-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltria-associate-manager-customer-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altria-associate-manager-customer-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltria-associate-manager-customer-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4241392}},{"tool":"search_jobs","arguments":{"company":"altria.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4241392},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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