{"id":4241390,"url":"https://alion.io/job/altria-associate-manager-database-service-delivery-engineer","title":"Associate Manager, Database Service Delivery Engineer","company":{"id":1775024,"name":"Altria","domain":"altria.com","url":"https://alion.io/company/altria","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":104900,"max":152150,"currency":"USD","period":"year","gross":null,"usd_annual":152150},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-13T12:12:42Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T12:24:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you energized by ensuring critical database services remain secure, compliant, highly available, and continuously improving while coordinating across technical teams, external vendors, and business partners? If so, we invite you to bring your expertise to a role. You will contribute to efforts to drive operational excellence, governance, and improvement of service delivery across enterprise database environments. We are seeking a Database Service Delivery Engineer in Richmond, VA, but will consider a remote working arrangement for the right candidate.\nIn this exciting role, you will support the delivery, governance, and continuous improvement of database services across the organization. Working closely with engineering teams, managed service providers, project teams, and key business partners, you will help ensure services are delivered in alignment with operational criteria, information security mandates, regulatory obligations, and service level commitments. This role combines service management, operational oversight, reporting, vendor coordination, and technical governance to support a reliable and efficient database services portfolio.\nWhat you will be doing:\nSupervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence.\nCoordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners.\nAssisting with compliance, audit, and risk management activities including SOX controls, access reviews, vulnerability management, patch validation, and disaster recovery testing.\nDeveloping operational dashboards, benchmark reporting, SLA performance metrics, incident trend analysis, and service health reporting to drive informed decision-making.\nLeading service provider work, remediation plans, contractual commitments, documentation requirements, and service performance reviews.\nFacilitating process improvements, operational readiness reviews, service onboarding activities, transition-to-support processes, and CMDB validation efforts.\nIdentifying automation, process improvement, standardization, and service optimization opportunities that enhance efficiency and service quality.\nEnsuring consistency to infrastructure standards, security requirements, governance practices, lifecycle management processes, and operational policies.\nWe want you to have:\nBachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent combination of education and relevant experience.\n5+ years supporting infrastructure operations, service management, engineering, or sophisticated technical support functions.\nValidated experience supporting and administering Microsoft SQL Server, Oracle, or similiar database environments.\nSolid grasp of ITIL service management principles, including incident, problem, change, and service request management processes.\nExperience supporting compliance, audit, governance, risk management, or regulatory control activities within enterprise environments.\nShown ability to analyze operational data, develop reports, and communicate service performance metrics to technical and business audiences.\nStrong coordination, communication, interpersonal, and customer leadership skills with the ability to work across multiple teams and external providers.\nSophisticated proficiency with Microsoft Excel, Power BI, Microsoft 365, and enterprise tools such as ServiceNow, AuditBoard, and CMDB platforms; ITIL Foundation certification and experience supporting infrastructure services, vulnerability management, and managed service providers preferred.\nThe starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.\nWhy You’ll Love Building Your Career at Altria\nAt Altria, we believe a great career starts with feeling supported - both at work and in life. Here’s what you’ll find here:\nWork where life works for you - with flexible and remote options that fit your world, not the other way around.\nOwn your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully\nA place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real\nGet recognized for your work - annual merit increases and performance bonus\n A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary\nHelp with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends\nSupport for what matters most - comprehensive medical, dental, and vision coverage for you and your family\nCelebrating your milestones - paid parental and bonding leave for life’s biggest moments.\nWellness that goes beyond work - programs that care for your whole well-being at whatever stage you are in your life\nA culture that gives back - paid volunteer days and a shared commitment to making a difference\nAt Altria, we offer more than benefits - we offer a career that fits your life, rewards your ambition, and celebrates your impact.\nThis position is not eligible for sponsorship.","description_format":"text","description_chars":5477,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T12:12:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T13:50:30Z"},"pay":{"stated_usd_annual":152150,"is_top_pay":true},"html_url":"https://alion.io/job/altria-associate-manager-database-service-delivery-engineer","json_url":"https://alion.io/job/altria-associate-manager-database-service-delivery-engineer.json","meta":{"generated_at":"2026-11-13T13:50:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775024},"rest":"https://alion.io/mcp/rest/get_company?id=1775024"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltria-associate-manager-database-service-delivery-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltria-associate-manager-database-service-delivery-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltria-associate-manager-database-service-delivery-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altria-associate-manager-database-service-delivery-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltria-associate-manager-database-service-delivery-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4241390}},{"tool":"search_jobs","arguments":{"company":"altria.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4241390},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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