{"id":3902046,"url":"https://alion.io/job/altron-corporate-customer-care-agent","title":"Corporate Customer Care Agent","company":{"id":57353,"name":"Altron","domain":"altron.com","url":"https://alion.io/company/altron","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CRS Cloud","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Midrand, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T16:01:05Z","employer_posted_date":null,"last_verified_at":"2026-10-29T16:01:05Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Introduction\nThe Corporate Customer Care Agent is responsible for assisting both external customers as well as internal staff with corporate/fleet queries, ensuring a consistent standard of service delivery, compliance, and customer satisfaction. The role requires effective problem-solving, accurate information provision, and professional handling of customer interactions across multiple communication channels.\n\nDuties & Responsibilities\n\n Handle corporate and fleet customer queries by phone and email, resolving them at first contact wherever possible\n\n Take ownership of queries and escalate through the correct process when needed\n\n Monitor unit health proactively to keep fleet tracking services running without interruption\n\n Understand customers' fleet needs and recommend tailored solutions\n\n Provide accurate information and regular updates on outstanding queries\n\n Maintain service standards in line with company policy and compliance requirements\n\n Work with Corporate/Fleet Sales and other departments (e.g. PSD) to resolve queries efficiently, and share knowledge to improve service delivery\n\nDesired Experience & Qualification\n\n Matric / Grade 12\n\n 1–2 years' experience in a customer service or call centre environment\n\n Experience handling both telephonic and email queries (omni-channel support)\n\n Proficiency in MS Office (Word, Excel, Outlook) and CRM systems\n\n Strong verbal and written communication skills\n\n Ability to work under pressure and manage multiple queries at once\n\nAdvantageous\n\n Tertiary qualification in Customer Service, Business Administration or a related field\n\n Experience with computer-based monitoring systems\n\n Previous exposure to vehicle tracking, telematics, fleet management or B2B customer support\n\nSkills & Attributes\n\n Active listening and strong problem-solving ability\n\n Customer-centric mindset with excellent attention to detail\n\n Quick decision-making in a fast-paced environment\n\n Calm, resilient and adaptable under pressure\n\n Team player who coordinates well with colleagues\n\nWhy Join Netstar?\n\n Work with a respected brand in South Africa's telematics and fleet management industry\n\n Grow your career in a stable, expanding 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