{"id":4151050,"url":"https://alion.io/job/altron-icc-operator","title":"ICC - Operator","company":{"id":57353,"name":"Altron","domain":"altron.com","url":"https://alion.io/company/altron","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CRS Cloud","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Randburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:14:23Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T09:14:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nBusiness Unit: Altron Digital Business \nLocation: Randburg, Gauteng\nAppointment Type: Permanent \nWe are looking for a Command Centre Operator, who will play a vital role in monitoring and coordinating operational activities within our command centre. You will be responsible for ensuring the smooth functioning of the command centre, by performing basic checks and approved support activities, managing incoming monitoring events and dispatching appropriate resources, when the event is categorised as an incident. The ideal candidate will have exceptional multitasking abilities, strong analytical skills, technical server and network background, and the ability to remain calm under pressure. Note: Due to text limitations within the system, this advertisement provides a summary of the role, responsibilities, and requirements.\nRequired Tasks\nTo ensure that tickets logged are followed up / escalated, serviced and closed within the agreed SLA\nTo ensure that incident tickets are logged retrospectively if no call was logged for work completed. No ticket no performance\nMonitor and operate various systems and services, including virtual platforms, server components, operating systems, network components, within the command centre\nAnalyse and act on alerts that require intervention though logging tickets, first call resolution and ticket management to resolution\nManage tickets in your control providing accurate and timely information and dispatching appropriate resources when necessary\nMaintain constant vigilance over multiple screens and systems to identify potential incidents, anomalies, or security breaches\nCollaborate with internal departments, external agencies, and field personnel to ensure seamless coordination and communication during incidents or emergencies\nRequirements\nMatric, Technical Support NQF Level 4; Diploma in Information Technology\nCompTIA N+\nMicrosoft Certified: Azure Administrator Associate\nITIL Foundation\n2 - 4 years of Technical Support with an emphasis in MS Azure, Migration to Cloud, MS Operating Systems, MS Office or Office 365 and MS Server\nGeneral Comment/s\nOnsite - Client site","description_format":"text","description_chars":2141,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-12T09:14:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T10:45:50Z"},"pay":null,"html_url":"https://alion.io/job/altron-icc-operator","json_url":"https://alion.io/job/altron-icc-operator.json","meta":{"generated_at":"2026-11-12T10:45:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57353},"rest":"https://alion.io/mcp/rest/get_company?id=57353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltron-icc-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltron-icc-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltron-icc-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altron-icc-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltron-icc-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4151050}},{"tool":"search_jobs","arguments":{"company":"altron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4151050},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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