{"id":3627916,"url":"https://alion.io/job/altron-operational-team-leadscrum","title":"Operational Team Lead/Scrum","company":{"id":57353,"name":"Altron","domain":"altron.com","url":"https://alion.io/company/altron","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CRS Cloud","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:15:35Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T07:46:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Introduction\nBusiness Unit: Altron Digital Business\nDepartment: Software Engineering \nLocation: Woodmead, Johannesburg\nAppointment Type: Permanent\nPlay a key role in maintaining the stability and performance of Altron Digital Business applications by delivering operational support in a production environment. Investigate system issues, identify recurring trends, and contribute to proactive solutions while partnering with management teams to ensure exceptional service delivery and business outcomes.\nOption 3: Job Advert Style\nResponsible for providing end-to-end operational support for Altron Digital Business applications in a production environment. The role focuses on monitoring application performance, conducting root-cause analysis of failures, identif\nNote: Due to text limitations within the CRS system, this advertisement provides a summary of the role, responsibilities, and requirements. Additional responsibilities may apply in accordance with the full approved job specification.\nRequired Tasks\nProvide senior level monitoring/support/investigation/fault administration for ADB business applications which includes RCA tracking. \nManage the daily, weekly monthly support team tasks and deliverables including internal projects \nProvide mentoring and assistance to the support team for application and business issues \nProactively manage the support team investigations until the incidents are resolved \nManage the escalation and follow-up with external teams to ensure that deliverables are completed within customer SLAs \nTake overall ownership of incidents to ensure that team members meet customer SLAs for deliverables and application performance. \nProvide assistance and regular feedback to the customer for escalated application issues. \nEnsure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer. \nPerform investigations on support processes to continuously improve and/or simpli\nRequirements\nEducational Qualifications \n3 Year tertiary qualification or a relevant IT qualification \nExperience\nMinimum 3 years team leader or senior application support experience \nTechnical & Functional Skills \nSound knowledge of the disciplines in an application support environment, incident management, change management, problem management, continuous service improvement etc. \nGood management and technical written and verbal communication skills essential \nStrong end to end investigation and data analysis skills \nAbility to assist with and solve complex problems on business applications and processes \nLeadership skills to manage a junior to senior level support team \nAbility to interact with management, development and support teams \nQuick learner (short initial ramp up period) \nITIL Certification (advantageous)\nOther Requirements \nLooking for above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc. \nGeneral Comment/s\nThis is a Hybrid model position","description_format":"text","description_chars":3018,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-02T20:15:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/altron-operational-team-leadscrum","json_url":"https://alion.io/job/altron-operational-team-leadscrum.json","meta":{"generated_at":"2026-11-09T11:10:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12755,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57353},"rest":"https://alion.io/mcp/rest/get_company?id=57353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltron-operational-team-leadscrum"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltron-operational-team-leadscrum"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltron-operational-team-leadscrum"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altron-operational-team-leadscrum\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltron-operational-team-leadscrum"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3627916}},{"tool":"search_jobs","arguments":{"company":"altron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3627916},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}