{"id":4010666,"url":"https://alion.io/job/altron-service-delivery-manager-data-ai","title":"Service Delivery Manager: Data & AI","company":{"id":57353,"name":"Altron","domain":"altron.com","url":"https://alion.io/company/altron","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CRS Cloud","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Hadoop","optional":false},{"name":"ITIL","optional":false},{"name":"Machine Learning","optional":false},{"name":"Teradata","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-11-10T09:55:31Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T20:51:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nBusiness Unit: Altron Digital Business\nDepartment: Data & AI\nLocation: Gauteng\nAppointment Type: Permanent\nWe are looking for an experienced Service Delivery Manager to lead the delivery and ongoing improvement of enterprise analytics and data managed services across complex client environments.\nThis is a senior, client-facing role responsible for service performance, operational governance and stakeholder management across Teradata, data integration, BI, analytics and related platforms, within a 24/7 production environment. The role also has a strong focus on using automation, AI and advanced analytics to improve service reliability, efficiency and client outcomes.\nRequired Tasks\nLead the end-to-end delivery of managed services and ensure agreed service levels and client commitments are achieved.\nLead multidisciplinary delivery teams operating within complex, 24/7 production environments.\nManage service performance across on-premises, cloud and hybrid environments.\nDrive operational governance, service reviews, incident and problem management, risk management and continuous improvement.\nOversee services across Teradata, Hadoop, data integration, BI and analytics platforms.\nAct as the key operational interface between clients, internal teams and third-party providers.\nLead critical incidents and escalations, ensuring effective resolution and stakeholder communication.\nIdentify and drive opportunities for automation, AI, predictive monitoring and advanced analytics to improve service delivery and business value.\nEnsure effective transition of new solutions, releases and changes into production.\nRequirements\nStrong experience leading enterprise service delivery or managed services within a complex, client-facing technology environment.\nSolid knowledge of IT service management and ITIL-aligned operational processes.\nExperience leading multidisciplinary teams and third-party providers within a 24/7 production environment.\nStrong understanding of data warehousing, big data, analytics platforms and supporting infrastructure.\nExperience with Teradata, Hadoop, open-source technologies, ETL/data integration, BI and analytics applications.\nExperience using operational metrics and analytics to improve service performance.\nWorking knowledge of Agile and Waterfall delivery approaches.\nPractical understanding of AI, machine learning, generative AI and intelligent automation within enterprise data and analytics environments.\nStrong client engagement, stakeholder management, leadership, communication and escalation-management skills.\nGeneral Comment/s\nThis role would suit an experienced Service Manager who combines strong operational leadership with a solid understanding of enterprise data and analytics environments and is passionate about improving how technology services are delivered.\nPlease note that this is an abbreviated job profile. 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