{"id":3801712,"url":"https://alion.io/job/altron-service-delivery-manager","title":"Service Delivery Manager","company":{"id":57353,"name":"Altron","domain":"altron.com","url":"https://alion.io/company/altron","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CRS Cloud","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-05T11:49:19Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T07:46:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Introduction\nBusiness Unit: Altron Digital Business\nLocation: Woodlands - Gauteng\nAppointment Type: Permanenent\nPractice: Service Delivery\nWe are looking for a Service Delivery Manager to manage the end to end customer service lifecycle, ensuring the consistent, high quality and commercially sustainable delivery of services across complex and demanding customer environments within ADB. The Service Delivery Manager acts as the primary point of accountability, building trusted stakeholder relationships while providing strong governance and service assurance across ADB, operational teams and third party providers. The role is responsible for driving SLA and KPI performance, customer satisfaction, risk management, service improvement, innovation and automation, while ensuring alignment to contractual obligations, customer requirements and ADB’s commercial objectives.\nNote:The Required Tasks and Candidate Requirements below are abbreviated and include, but are not limited to, the following:\nRequired Tasks\nEnd-to-End Service Delivery: Take accountability for the operational performance, stability, governance and quality of services delivered across assigned customer environments, ensuring alignment to contractual commitments, SLAs and business outcomes.\nStakeholder & Customer Leadership: Act as the primary service delivery interface between ADB and the customer, building trusted relationships with senior internal and external stakeholders and confidently managing complex or demanding stakeholder environments.\nService Assurance & Issue Resolution: Proactively identify service risks, performance gaps and technical or non-technical issues, driving cross-functional teams and third parties to achieve timely resolution and prevent recurrence.\nCross Functional Leadership: Provide strong leadership and direction across operational teams, technology towers, vendors and partners, ensuring clear accountability and alignment to customer and ADB objectives.\nRequirements\nMatric / Grade 12. \nRecognised ITIL Foundation certification or equivalent IT Service Management qualification. \nDemonstrable knowledge of ITSM principles, governance, SLA management and enterprise IT service delivery.\nRelevant Bachelor’s degree or National Diploma in Information Technology, Information Systems, Business Management, Service Management or a related discipline.\nPRINCE2 Practitioner, PMP or Agile/Scrum certification. \nISO/IEC 20000 Service Management certification or formal training. \nRelevant Microsoft Azure, AWS or other cloud/service management certification advantageous\nGeneral 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