{"id":3864806,"url":"https://alion.io/job/altron-support-technician","title":"Support Technician","company":{"id":57353,"name":"Altron","domain":"altron.com","url":"https://alion.io/company/altron","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CRS Cloud","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T11:37:49Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T09:42:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nBusiness Unit: Altron Digital Business \nLocation: Gauteng\nAppointment Type: Permanent\nWe are looking for a Support Technician to provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. To provide guidance and best practices to Junior Support Technicians. Build partner relationships with client. Be trusted IT Advisor. Note: Due to text limitations within the CRS system, this advertisement provides a summary of the role, responsibilities, and requirements. Additional responsibilities may apply in accordance with the full approved job specification.\nRequired Tasks\nEnsure that contracted customer Service Level Agreements are met (resolved)\nTo ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA\nTo ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)\nEnsure that calls are checked and updated with the latest updates until call closed.\nAdminister User and Computer accounts, as well as Group membership in AD\nPerform various tests on all hardware platforms and networks and document all operating system software\nPractice Expert knowledge on Preventative Maintenance\nCoordinate with Internal IT staff and customer to resolve technical issues and escalate same if required.\nCo-ordinate with staff to install and configure all EUC.\nRequirements\nMatric; Technical Support NQF Level 4; Diploma in Information Technology\nCompTIA A+\nCompTIA N+ & A+\nITIL Foundation Certification\nMicrosoft Azure Fundamentals - AZ900\nMicrosoft Office 365 Fundamentals - MS900\nMTA: Windows Operating System Fundamentals (Windows 11)\nMicrosoft 365 Certified: Modern Desktop Administrator Associate\nApple Mac Apple Certified Support Professional (optional based on customer requirements\nGeneral Comment/s\nClient site - onsite","description_format":"text","description_chars":1915,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-06T11:37:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/altron-support-technician","json_url":"https://alion.io/job/altron-support-technician.json","meta":{"generated_at":"2026-11-07T11:13:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57353},"rest":"https://alion.io/mcp/rest/get_company?id=57353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltron-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltron-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltron-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altron-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltron-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3864806}},{"tool":"search_jobs","arguments":{"company":"altron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3864806},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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