{"id":1941547,"url":"https://alion.io/job/altscore-customer-success-manager-enterprise","title":"Customer Success Manager (Enterprise)","company":{"id":3872964,"name":"AltScore","domain":"altscore.ai","url":"https://alion.io/company/altscore","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false}],"status":"closed","first_seen_at":"2026-09-28T18:17:31Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-27T18:44:32Z","board_verified":false,"closed_at":"2026-10-27T18:44:32Z","days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"About AltScore\nThe largest companies in Latin America sell on credit. The challenge is doing it well with speed, control, and scale which requires infrastructure that most of them simply don’t have.\nAltScore is the B2B credit infrastructure platform that enables large enterprises to run their entire customer financing cycle: from risk assessment to collections, including origination and financial operations. We integrate data, credit decisions, and management tools into a single platform so that credit stops being a back-office process and becomes part of your commercial proposition.\nWe operate across all of LATAM and work with iconic companies in the market, providing them with key infrastructure to drive their growth through credit.\n\nAbout the role\nWe are looking for a Customer Success Manager who care deeply about customers, think critically, love solving hard problems, and want to own outcomes, not just manage accounts. You will work closely with the CEO, as well as with Product, Engineering, Delivery, Sales, and Finance, and you’ll be trusted with real responsibility from day one.\nWe’re looking for people who are ambitious, sharp, and competitive, people who come to win with their customers.\nWhat you will do\nEnd-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.\n\nNDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.\n\nCustomer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.\n\nStrategic Insights: Use data and critical thinking to anticipate risks, identify \"signal\" in customer behavior, and guide long-term strategy.\n\nCross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.\n\nRelationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.\n\nProcess Scaling: Contribute to the \"playbook\" for the CS function, improving standards and processes as the company grows.\n\nRequirements\nWhat you will need\n3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech.\n\nHands-on experience and/or solid working knowledge of credit, such as lending, credit risk, collections, or B2B financing, with a clear understanding of the full credit lifecycle.\n\nAbility to understand API-based products and lending infrastructure; experience with HubSpot is a strong plus.\n\nFluent Spanish and English; Portuguese is a plus.\n\nYou take full responsibility for your numbers, move fast, and solve problems without waiting for instructions.\n\nYou know your metrics (Churn, NDR, Adoption) and use them to drive every decision.\n\nYou excel at going from \"signal\" to \"insight\" to \"action\" in high-pressure, fast-paced environments.\n\nOpen to occasional travel across Latin America to meet with key clients in person.\n\nWhat we offer\nWe’re building something real and we want you to be part of it. Here’s what you get:\nTop-of-market salary in USD.\n\nPerformance Bonus: Based on achievement of agreed KPIs.\n\nRemote-First: Work from wherever you’re most productive. We’re a fully remote company operating in the Americas timezone.\n\nUnlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance.\n\nMedical Insurance: Starting from month 3, you'll be covered by AltScore's private health insurance.\n\nESOP: Every employee gets stock options from day one. Standard 4-year vesting with a 1-year cliff. We believe everyone should feel like a true partner in our mission.\n\nGrowth Budget: A dedicated budget for you to invest in courses, conferences, books, or anything that helps you grow professionally.\n\nReferral Bonus: USD 150 for every person you refer who joins and completes 3 months at AltScore.","description_format":"text","description_chars":4094,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Health insurance","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-06T03:20:58Z"},{"event":"close","at":"2026-10-27T18:44:32Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/altscore-customer-success-manager-enterprise","json_url":"https://alion.io/job/altscore-customer-success-manager-enterprise.json","meta":{"generated_at":"2026-10-29T14:31:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3872964},"rest":"https://alion.io/mcp/rest/get_company?id=3872964"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faltscore-customer-success-manager-enterprise"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faltscore-customer-success-manager-enterprise"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faltscore-customer-success-manager-enterprise"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/altscore-customer-success-manager-enterprise\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faltscore-customer-success-manager-enterprise"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1941547}},{"tool":"search_jobs","arguments":{"company":"altscore.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1941547},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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